Operations Support Lead

phs Group plc; Staines-upon-Thames; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Virtual GP service

Buy and Sell Holiday Scheme

phs Perks discounts

ILM training programmes

Apprenticeships

22–23 days annual leave

Onsite parking

Family-friendly policies

Employee Assistance Programme

Cycle to Work

Pension

Life Assurance

And more

Job summary

phs Greenleaf in Laleham, Middlesex is seeking an Operations Support Lead to help run the depot day-to-day, delivering excellent customer service and coordinating installation planning, stock movements, and team performance.

This hands-on role reports to the Depot Operations Manager and focuses on operational excellence, audits, health and safety, and continuous improvement to meet customer needs.

Qualifications

• Experience in operational, logistics, service delivery, facilities management, or field-based environments.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to engage with customers and colleagues at all levels.
• Proactive, solutions-focused approach and a commitment to delivering an excellent customer experience.
• Knowledge of health & safety requirements within an operational setting.
• Experience conducting audits, quality checks, or operational reviews.
• Strong attention to detail and a commitment to maintaining high standards.
• Good IT skills, including Microsoft Office and operational management systems.
• Ability to work independently while supporting wider team objectives.
• Flexible approach and willingness to support different areas of the depot operation as business needs require.

Responsibilities

• Supporting the Depot Operations Manager in delivering outstanding service across the depot operation.
• Coordinating installation schedules, stock movements, deliveries, and operational activities to ensure efficient service delivery.
• Carrying out site audits, quality inspections, and supporting the resolution of customer issues.
• Managing plant stock levels, greenhouse operations, and yard activities to ensure customer requirements are consistently met.
• Supporting route planning, technician scheduling, and daily team briefings to maximise productivity and customer satisfaction.
• Promoting and maintaining high standards of health, safety, quality, and environmental compliance.
• Acting as a key point of support for depot colleagues and contributing to continuous operational improvement.

Job description

Operations Support Lead

Location: Laleham, Middlesex (TW18 2ST)
Competitive Salary + Bonus

Are you an organised, proactive operational professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, phs Greenleaf has an exciting opportunity for an Operations Support Lead to join our team.

Reporting to the Depot Operations Manager, you'll play a pivotal role in the smooth day-to-day running of the depot, ensuring operational excellence, outstanding customer service, and high standards across all activities. This is a varied, hands-on position where you'll support installation planning, stock management, operational coordination, and team performance to help drive business success.

What you'll be doing

As an Operations Support Lead, your responsibilities will include:

• Supporting the Depot Operations Manager in delivering outstanding service across the depot operation.
• Coordinating installation schedules, stock movements, deliveries, and operational activities to ensure efficient service delivery.
• Carrying out site audits, quality inspections, and supporting the resolution of customer issues.
• Managing plant stock levels, greenhouse operations, and yard activities to ensure customer requirements are consistently met.
• Supporting route planning, technician scheduling, and daily team briefings to maximise productivity and customer satisfaction.
• Promoting and maintaining high standards of health, safety, quality, and environmental compliance.
• Acting as a key point of support for depot colleagues and contributing to continuous operational improvement.

What we're looking for

To be successful in this role, you'll ideally have:

• Experience within an operational, logistics, service delivery, facilities management, or field-based environment.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to engage with customers and colleagues at all levels.
• A proactive, solutions-focused approach and a commitment to delivering an excellent customer experience.
• Knowledge of Health & Safety requirements within an operational setting.
• Experience conducting audits, quality checks, or operational reviews.
• Strong attention to detail and a commitment to maintaining high standards.
• Good IT skills, including Microsoft Office and operational management systems.
• The ability to work independently while supporting wider team objectives.
• A flexible approach and willingness to support different areas of the depot operation as business needs require.

Desirable experience

• Experience within interiorscaping, horticulture, landscaping, grounds maintenance, or facilities management environments.
• Telehandler certification or previous experience operating depot equipment.

What you'll receive in return

At phs Greenleaf, we recognise and reward commitment and talent. In return, you'll benefit from:

• Competitive salary
• Performance-related bonus
• Virtual GP service for you and your household
• Buy and Sell Holiday Scheme
• Access to phs Perks with discounts at major retailers and supermarkets
• Industry-leading training and development opportunities, including accredited ILM programmes
• Apprenticeship opportunities
• 23 days annual leave plus bank holidays (31 days total)
• Free onsite parking
• Enhanced family-friendly policies, including improved maternity and paternity benefits
• 24/7 Employee Assistance Programme
• Cycle to Work Scheme
• Pension Scheme
• Life Assurance
• And much more

About phs Greenleaf

For more than 25 years, phs Greenleaf has been transforming workplaces and public spaces through innovative planting and landscaping solutions. From stunning living walls and interior planting schemes to grounds maintenance services and festive Christmas installations, we work with customers across the hospitality, retail, facilities management, and public sectors.

Every year, our specialist team supplies and decorates more than 2,500 Christmas trees for organisations nationwide. Alongside our artificial tree production programme, we also source sustainably grown real trees from dedicated farms in the Midlands.

Visit phsgreenleaf.co.uk to learn more.

About phs Group

Founded in 1963, phs Group is a leading provider of workplace services across the UK, Ireland, and Spain, supporting over 90,000 customers across more than 300,000 locations.

Our businesses include Hygiene, Healthcare, Floorcare, phs Direct, Direct365, Greenleaf, Teacrate, Besafe, Wastekit, and Compliance services.

At phs, we're committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We believe diversity strengthens our business and are proud to foster a culture where every colleague can thrive.