Service Manager

phs Group plc; Exeter; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension Scheme

23 days holiday plus BH

Holiday buy/sell scheme

Full induction and training

Wellbeing helpline

Perks with savings

Phs Shop discount

Job summary

phs Group plc in Exeter is seeking a Service Manager to lead a large team of service drivers at our Exeter Operation Centre. You will support the Centre Manager, manage productivity, plan resources, and ensure safety standards and regulatory compliance across the depot and vehicles.

The role requires strong leadership, transport experience, and a focus on customer service, with a commitment to health and safety and effective team development.

Qualifications

• At least 2 years management experience within the operations/transport logistics sector.
• Transport management experience / CPC preferred but not essential.
• Energetic and inspirational manager with proven ability to lead teams to meet customer expectations.
• Hold a valid, full driving licence for at least 12 months (max 6 points).
• Understand Health & Safety in the workplace, preferably IOSH trained.
• Customer focused.
• Resource and time management skills.
• Previous transport experience essential.
• Excellent communication skills are essential for this role.
• IT skills required.

Responsibilities

• Support the Centre Manager in managing productivity levels of the depot to retain high service standards.
• Resource planning and supporting development of service team members.
• Ensure all processes and procedures follow relevant legislation and Health & Safety policies.
• Ensure vehicles and equipment are checked and maintained for safety.

Skills

Management

Leadership

Communication

IT skills

Health & Safety

Job description

Service Manager - Exeter

We have a great opportunity for a Service Manager to join our Operations Team at our Exeter Operation Centre. You’ll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers premises in the south and beyond.

As a Service Manager at one of our Operations Centres you will be:

• Supporting the Centre Manager in managing productivity levels of the depot to ensure we retain our high quality of service standards.
• Resource planning and supporting the development of all members of our service team
• Ensuring all processes and procedures are followed and complies with all relevant legislation and all phs Health & Safety policies both at the centre and for all company vehicles
• Always ensure vehicles and equipment and checked and maintained to keep our colleagues and customers safe.

The ideal candidate for this role will have the following:

• At least 2 years management experience within the operations/transport logistics sector
• Transport management experience / CPC preferred but not essential
• An energetic and inspirational manager with proven ability to lead teams to meet our valued customers expectations
• Hold a valid, full driving licence for at least 12 months (max 6 points) in accordance with the company transport policy.
• Understand Health & Safety in the workplace, preferably IOSH trained
• Customer focused
• Resource and time management skills
• Previous transport experience essential
• Excellent communication skills are essential for this role too
• I.T. skills.

What benefits can we offer you?

• On-going career development
• Pension Scheme
• 23 days holiday plus BH plus holiday buy/sell scheme after 6 months
• Full company Induction and Training
• A 24-hour wellbeing helpline
• Phs Perks with potential savings of £1,000 a year
• Phs Shop (Discount on household consumables)

Additional Information A criminal record will not necessarily bar candidates from obtaining employment with phs however due to the nature of this role, the successful candidate will need to meet the requirements of an enhanced DBS check.

phs was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.