Operations Support & Client Services Administrator

Network Plus group; Bristol; On-site; GBP 23,000 - 32,000; Full time

Job summary

Network Plus Group is seeking an Utilities Administrator to support the Operations Support team. You will liaise with customers, sub-contractors, and supervisors to ensure programmes are delivered on time and to client specifications.

You will maintain accurate data in works management systems, generate regular reports, and help improve processes while upholding high standards of customer service and safety.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to both internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered.
• Ensure that client and operational requirements are met professionally and efficiently.
• Maintain timely input and uploading of information into works management systems.
• Provide daily and weekly reports and monitor service levels.
• Contribute solutions and embrace change within the team.
• Report safety issues in line with company procedures.

Skills

Administrative experience

Time management

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Network Plus Group is seeking an Utilities Administrator to support the Operations Support team. You will liaise with customers, sub-contractors, and supervisors to ensure programmes are delivered on time and to client specifications.

You will maintain accurate data in works management systems, generate regular reports, and help improve processes while upholding high standards of customer service and safety.