Operations Support & Asset Coordinator

NEC Software Solutions; Birmingham; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Life assurance (4x base)

Group Pension Plan

Flexible benefits

Job summary

NEC Software Solutions in the UK is seeking an Operations Support Administrator to join the Mobile Device Managed Service Team. You will handle administration, asset management, and customer support, ensuring devices and equipment are issued, tracked and repaired efficiently.

The role requires proactive multitasking, strong organisational skills and clear communication with customers and suppliers while maintaining audit trails and compliance.

Qualifications

• Previous experience in administrative, operational support or customer service roles.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent attention to detail and record-keeping.
• Clear written and verbal communication with customers and colleagues.
• Ability to work under pressure in a busy environment.
• Awareness of audit trails, compliance and data accuracy.
• Proactive attitude toward problem solving and process improvement.
• Proficient with Microsoft Office including Outlook, Word and Excel.
• Full UK driving licence.

Responsibilities

• Process requests for issue, replacement and repair of radios and devices.
• Support day-to-day operations and admin activities for the Managed Service team.
• Record and maintain service information in line with requirements.
• Process orders and complete related admin tasks on time.
• Maintain documentation and audit trails for compliance and reporting.
• Monitor stock levels and asset records; coordinate returns and repairs.
• Support asset tracking and lifecycle management.
• Be the first point of contact for customer queries and service requests.
• Escalate issues and provide timely updates to customers.
• Liaise with third-party suppliers to support service delivery.

Skills

Administrative experience

Organised & multi-tasking

Attention to detail

Clear communication

Customer & supplier liaison

Working under pressure

Audit trails & data accuracy

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

NEC Software Solutions in the UK is seeking an Operations Support Administrator to join the Mobile Device Managed Service Team. You will handle administration, asset management, and customer support, ensuring devices and equipment are issued, tracked and repaired efficiently.

The role requires proactive multitasking, strong organisational skills and clear communication with customers and suppliers while maintaining audit trails and compliance.