Operations Support Administrator — Asset & Service Desk

NECSWS; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (FTE)

Life assurance 4x basic salary

Flexible benefits

Job summary

NEC Software Solutions is seeking an Operations Support Administrator to join the Mobile Device Managed Service Team in Birmingham, Perry Barr. You will administer service requests, manage assets, track repairs and liaise with customers, suppliers and internal teams to ensure accurate records and efficient service delivery.

The role requires handling multiple priorities, maintaining audit trails and continuously improving processes in a fast-paced environment.

Qualifications

• Previous experience in an administrative, operational support or customer service environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent attention to detail and commitment to maintaining accurate records and documentation.
• Strong written and verbal communication skills.
• Confident and professional when interacting with customers, suppliers and colleagues.
• Ability to work effectively under pressure within a busy, customer-focused environment.
• Demonstrates accountability and understands the importance of compliance, audit trails and data accuracy.
• Proactive approach to problem solving and continuous improvement.
• Strong working knowledge of Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work independently while contributing effectively as part of a team.
• Full UK driving licence.
• Experience working within a Service Desk, Help Desk, Managed Service or Technical Support environment.
• Experience of stock control and asset tracking processes.
• Familiarity with ITIL (ITSM) service management or customer relationship management (CRM) systems.
• Experience supporting public sector, emergency services or other highly regulated customers.

Responsibilities

• Process requests for the issue, replacement and repair of handheld and vehicle radios.
• Support day-to-day operational and administrative activities across the Managed Service team.
• Accurately record and maintain service-related information in line with customer and contractual requirements.
• Process customer orders and ensure timely completion of associated administration activities.
• Maintain accurate documentation and audit trails to support compliance and reporting requirements.
• Monitor and manage stock levels, ensuring Asset management records are accurate and up to date.
• Coordinate the processing of faulty equipment, including returns, repairs and replacements.
• Support asset tracking and lifecycle management activities to ensure accountability of equipment and resources.
• Assist with regular stock audits.
• Act as a first point of contact for customer queries and service requests.
• Manage and resolve customer enquiries professionally and efficiently, escalating issues where appropriate.
• Provide timely updates and clear communication to customers regarding service requests and repairs.
• Liaise with third-party suppliers to support service delivery and ensure agreed timescales are met.
• Provide administrative support to Vehicle Technicians and the wider Operations team.
• Support colleagues during periods of absence or increased workload to ensure continuity of service.
• Identify opportunities to improve processes, efficiencies and ways of working.
• Contribute to a collaborative team environment focused on delivering excellent customer service.
• Undertake any other duties reasonably required to support business objectives and service delivery.

Skills

Organisational skills

Attention to detail

Written & verbal communication

Customer-focused

Problem solving

Teamwork

Proactive approach

Multi-tasking

Tools

Outlook

Word

Excel

Job description

NEC Software Solutions is seeking an Operations Support Administrator to join the Mobile Device Managed Service Team in Birmingham, Perry Barr. You will administer service requests, manage assets, track repairs and liaise with customers, suppliers and internal teams to ensure accurate records and efficient service delivery.

The role requires handling multiple priorities, maintaining audit trails and continuously improving processes in a fast-paced environment.