Field Implementation Engineer – Mission-Critical Systems

NEC Software Solutions; Chippenham; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Life assurance (4x)

Group Pension Plan

Flexible benefits

Job summary

NEC Software Solutions is seeking an Infrastructure Engineer to deliver mission-critical NEC CAD/Communications solutions across the UK. You will work on-site at customer locations, with travel across the UK, implementing deployments, upgrades and fault resolution.

You will collaborate with multiple internal teams, maintain documentation, and ensure adherence to NEC processes and safety practices while delivering reliable services to blue light emergency services clients.

Qualifications

• Proven troubleshooting and problem-solving experience.
• Strong understanding of Active Directory/domain architecture.
• Experience deploying Windows operating systems and server OS.

Responsibilities

• Build, commissioning and upgrades of NEC bespoke CAD/communications products into customer environments or hosted data centres.
• Fault finding across hardware and software in NEC product suite.
• Create, review and update NEC engineering documentation (workplans, instructions, guides).
• Coordinate activities with internal teams and gather information to complete tasks.

Skills

Troubleshooting

Customer service

ITIL

Tools

Active Directory

Windows Server 2022

Windows 11

WSUS

MySQL

MS SQL

Hyper-V

VMware

Excel

Visio

Word

Job description

NEC Software Solutions is seeking an Infrastructure Engineer to deliver mission-critical NEC CAD/Communications solutions across the UK. You will work on-site at customer locations, with travel across the UK, implementing deployments, upgrades and fault resolution.

You will collaborate with multiple internal teams, maintain documentation, and ensure adherence to NEC processes and safety practices while delivering reliable services to blue light emergency services clients.