Operations Support Administrator - Renewable Energy

Prosper Recruitment; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

Une entreprise innovante dans le domaine des énergies renouvelables cherche un Administrateur Support Opérationnel pour renforcer son équipe. Vous serez responsable de la gestion tactique des installations et de la coordination des efforts pour garantir un service client de haute qualité. Ce poste est idéal pour une personne bien organisée, capable de travailler sous pression et dotée de compétences solides en communication.

Qualifications

• Expérience en administration ou opérations dans un environnement dynamique.
• Compétences en communication et excellentes compétences organisationnelles.
• Connaissance des systèmes électriques domestiques.

Responsibilities

• Planifier les installations et les corrections.
• Supporter le personnel de terrain et les installateurs en temps réel.
• Gérer les appels entrants des clients et des installateurs.

Skills

Communication

Organisation

Résilience

Education

GCSEs A - C in English and Maths

Tools

Microsoft Excel

Microsoft Word

Job description

Operations Support Administrator - Renewable Energy

Operations Support Administrator - Renewable Energy

Salary: 25,000 - 28,000 per annum

Doncaster

Prosper Recruitment are working in partnership with a group of companies providing energy related services to individuals and business, they work to install renewable energy solutions, facilitate access to ECO funding for low-income households, support local and national contractors, and reduce the nation's carbon footprint!

Due to increased workload they are looking for a highly organised, proactive and detail-driven Operations Support Administrator to join their growing operational team. The role is key to supporting the smooth delivery of installation projects and maintaining a high standard of customer service and operational efficiency.

Key Responsibilities:

• Schedule installations and remedial works.
• Optimise installer diaries to maximise productivity.
• Provide real-time support to field staff and installers.
• Liaise with third parties for scaffolding, deliveries, and collections.
• Handle inbound customer and installer calls, emails, and aftercare.
• Maintain internal systems and ensure compliance documentation is up to date.
• Process pre/post-installation payments and manage outstanding balances.
• Support reporting and general operational planning across the department.
• Previous admin/ops experience in a fast-paced environment.
• Excellent communication and organisational skills.
• Proficient with Microsoft Office (Excel & Word in particular).
• Ability to manage tasks under pressure and meet deadlines.
• Resilient when handling complaints or difficult situations.
• GCSEs A -C (or equivalent) in English and Maths.
• Experience in renewables, electrical, or construction sectors.
• Background in a call centre or customer support setting.
• Understanding of domestic electrical systems.
• Experience overseeing projects or task ownership from start to finish.