Helpdesk Support Specialist

TEKsystems; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Remote Helpdesk Support Specialist for a 6-month contract with the possibility of extension. The role involves being the first point of contact for internal staff, ensuring smooth operations by resolving queries and providing exceptional service. Ideal candidates will be tech-savvy, comfortable using Mac or Linux, and able to thrive in a remote-first culture.

Qualifications

• Experience in helpdesk or IT support roles is a plus.
• Proactive approach to problem-solving.
• Comfortable with Mac or Linux operating systems.

Responsibilities

• Deliver exceptional customer service to internal users.
• Manage and resolve staff queries efficiently.
• Respond to and own user request management.

Skills

Problem-solving

Customer service

Communication

Collaboration

Tools

Slack

Jira

Job description

Remote Helpdesk Support Specialist (6-Month Contract, Likely Extension)

Competitive Pay | Contract| Remote

Our client is on the lookout for a proactive and tech-savvy Helpdesk Support

Specialist to join our fully remote team. This is an exciting opportunity

to support a dynamic, fast-paced environment where your problem-solving skills

and customer-first mindset will shine.

Contract: Initial 6-month contract with strong potential for extension

Pay: Competitive, based on experience

Location: Fully remote (UK-based)

Your Role

You’ll be the first point of contact for internal staff queries, ensuring smooth day-to-day

operations by:

• Delivering exceptional customer service to internal users
• Managing and resolving staff queries efficiently
• Responding to and owning user request management
• Supporting operations and improving internal workflows
• Using Slack and Jira to manage and track support tickets

Your Technical Toolkit

• Comfortable with Mac or Linux operating systems
• Experience in environments using MacBooks and Apple eco systems is highly beneficial
• Ability to troubleshoot OS-specific issues and guide users through solutions

What You’ll Bring

• A proactive approach to problem-solving
• A knack for identifying and advising on process improvements
• Strong communication skills and a collaborative mindset
• Experience in helpdesk or IT support roles is a plus

️ Tools We Use

• Slack for internal communication and ticket raising
• Jira for tracking and managing support requests

If you're passionate about helping people, love solving problems, and thrive in a remote first culture we would love to hear from you.

Location

Edinburgh, UK

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.