Operations Support

ASCO Group; Aberdeen City; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

ASCO Group in Aberdeen is seeking an Operations Coordinator to provide frontline support across the base. You will act as a key link between the OCC, Quayside, Shipping, Transport, suppliers and customers to keep cargo and vessel movements safe and on schedule.

Reporting to the Base Manager, you will identify and resolve operational issues, maintain records, and communicate delays clearly. The role focuses on leadership, coordination of priorities, and proactive problem solving in a busy port

Qualifications

• Strong communication and interpersonal skills with a customer-focused approach.
• Good understanding of logistics and base operations.
• Ability to coordinate multiple priorities and work under pressure.
• Proactive problem-solving skills to identify risks and drive resolution.
• Strong organisation, time management and attention to detail.
• Working knowledge of Microsoft Office, particularly Excel, and accurate record keeping.
• Ability to work independently with limited supervision.
• Awareness of unconscious bias.
• Desirable: previous logistics, quayside, shipping or operations experience.
• Desirable: experience working with customers, suppliers and multiple stakeholders.

Responsibilities

• Provide day to day operational support to Operations and Site Supervisors across Aberdeen and Peterhead.
• Act as the operational link between the OCC and Quayside Team, expediting issues and ensuring actions are progressed to resolution.
• Monitor base cargo flow and identify emerging constraints or potential impacts to vessel operations.
• Engage with OCC regarding breaks, stand downs and changes to operational activity to support effective resource coordination.
• Cargo, Vessel and Loadout Support: Manage and record late cargo, providing timely feedback to customers and relevant stakeholders.
• Communicate operational delays and changes to all relevant parties, ensuring information is clear, accurate and timely.
• Monitor and escape base cargo issues, including cargo availability, receipt, unloading and onward movement.
• Query delays relating to vessel readiness, cargo receipt and unloading, ensuring issues are resolved and recorded.
• Review, record and assist in resolving load list and manifest issues, escalating discrepancies to the appropriate team.

Skills

Strong communication

Interpersonal skills

Customer focus

Logistics knowledge

Organisation & time management

Attention to detail

Microsoft Excel

Independent worker

Unconscious bias awareness

Job description

Hours of Work: 40 hours per week, Monday - Friday 0800 - 1700

Reporting to the Base Manager, the role provides operational support across Aberdeen, acting as a key link between the Operations Control Centre (OCC), Quayside, Shipping, Transport, suppliers and customers. The role is responsible for identifying, communicating and resolving operational issues to support the safe, efficient and timely movement of cargo and vessel operations. Key Responsibilities include:

Operational Leadership and People Management

• Provide day to day operational support to Operations and Site Supervisors across Aberdeen and Peterhead.
• Act as the operational link between the OCC and Quayside Team, expediting issues and ensuring actions are progressed to resolution.
• Monitor general base cargo flow and identify emerging constraints or potential impacts to vessel operations.
• Engage with OCC regarding breaks, stand downs and changes to operational activity to support effective resource coordination. Cargo, Vessel and Loadout Support
• Manage and record late cargo, providing timely feedback to customers and relevant stakeholders.
• Communicate operational delays and changes to all relevant parties, ensuring information is clear, accurate and timely.
• Monitor and escape base cargo issues, including cargo availability, receipt, unloading and onward movement.
• Query delays relating to vessel readiness, cargo receipt and unloading, ensuring issues are resolved and recorded.
• Review, record and assist in resolving load list and manifest issues, escalating discrepancies to the appropriate team.

Communication and Stakeholder Management

• Expedite communication between OCC, Shipping, Quayside, Transport, suppliers and customers where operational issues require coordination.
• Develop and maintain effective working relationships with customers, suppliers and internal stakeholders.
• Ensure relevant stakeholders receive timely information when operational commitments, cargo movements or vessel schedules are at risk.
• Maintain accurate and auditable records of significant operational issues, delays, actions and outcomes.

Minimum Competencies (Skills, Knowledge and Behaviours)

• Strong communication and interpersonal skills, with a customer focused approach.
• Good understanding of logistics and base operations.
• Ability to coordinate multiple priorities, work under pressure and adapt to changing operational demands.
• Proactive problem-solving skills, with the ability to identify risks, elevate issues and drive resolution.
• Strong organisation, time management and attention to detail.
• Working knowledge of Microsoft Office, particularly Excel, and accurate record keeping.
• Ability to work independently with limited supervision.
• Awareness of unconscious bias.

Desirable Qualifications/Competencies

• Previous logistics, quayside, shipping or operations experience
• Experience of working with customers, suppliers and multiple operational stakeholders