Operations Supervisor

FedEx Group; Windsor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Frontline Supervisor to lead day-to-day sort operations and oversee Cargo Handlers. This temporary role emphasizes a Safety Above All Culture, ensuring compliance with policies and procedures while mentoring and coaching staff. The ideal candidate will possess strong leadership and communication skills, with a focus on motivating teams and resolving conflicts effectively. This opportunity offers a chance to make a significant impact in a dynamic environment, fostering a culture of excellence and accountability.

Qualifications

• 2 years of experience in FedEx sort operations or supervisory role.
• Valid driver's license with a clean driving record.

Responsibilities

• Manage day-to-day sort operations and Cargo Handlers.
• Guide employees in package handling and routing.

Skills

Mentoring

Coaching

Conflict Resolution

Organizational Skills

Analytical Skills

Communication

Leadership

Problem-Solving

Prioritization

Process Simplification

Education

College Degree

Job description

This is a frontline supervisor position supporting the FedEx Express (FXE) Safety Above All Culture, managing day-to-day sort operations and Cargo Handlers (CH) staff within a station. Responsible for guiding employees in package handling, routing, and recovery of service failures. The supervisor oversees all CH functions, including work direction, mentoring, coaching, training, and ensuring compliance with FXE policies, procedures, and regulations.

Required Knowledge, Skills, and Abilities

• College degree
• 2 years of FedEx sort operations or senior hourly role experience OR 2 years supervisory experience in a related industry
• Valid driver’s license with a good driving record
• Preferred: EXCEL Leadership Development Stream
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment
• Completion of all basic and recurrency training, including DG certification
• Mentoring, coaching, and knowledge-sharing abilities
• Inspiring leadership to motivate teams
• Prioritization and delegation skills
• Conflict resolution skills
• Clear, concise, and empathetic communication
• Process simplification while ensuring quality
• Accountability and quick problem-solving
• Strong organizational, planning, and analytical skills

Additional Information

This is a temporary assignment for up to 12 months. Work schedule: Mon-Wed, Fri 9:30 am - 6:30 pm; Sat 5:00 am - 2:30 pm; Thu/Sun off. Posted 5/9/25, unposted 5/16/25 at 3:00 pm local time.

Disclaimer

This description is general and not exhaustive. Employees may perform additional duties, complete mandatory training, operate in a PC environment, and work varying shifts as needed. Bilingualism (French and English) is required for Quebec residents. Valid driver’s license and clean driving record are mandatory. Candidates will be assessed on multiple factors including driving record and interview performance.

Employment Equity

FedEx values diversity and inclusion, encouraging applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and 2SLGBTQ+ communities. Accommodations are available during the recruitment process.