Operations Supervisor

Amazon Inc.; Peterborough; On-site; GBP 31,000 - 48,000; Full time

Job summary

Amazon UK Services Ltd. - A10 is seeking an Operations Lead/Supervisor to oversee shift activities at one of our sites in the UK. You will lead a team, ensure adherence to processes, and support the Shift/Area Manager in delivering efficient daily operations.

You’ll work hands-on, monitor performance, train staff, and drive improvements in safety, quality and productivity through data-driven actions.

Qualifications

• Advanced proficiency in local language in written and verbal communication (C1 CEFR).
• Experience with data analytics to identify problems.

Responsibilities

• Measure and monitor workflows, track onsite performance, and share shift information with frontline management.
• Support and train employees to deliver great service and supervise them in daily tasks.
• Support the Shift/Area Manager with projects to improve processes and safety.
• Work with other departments to address issues and support needs in key areas.
• Use data analysis to identify ways to improve safety, quality and productivity.

Skills

CEFR C1 English

Data analytics

Tools

MS Office

Job description

Job ID: 10484869 | Amazon UK Services Ltd. - A10

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You’ll elevate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Basic Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
• Relevant experience working with data analytics and using these metrics to identify problems.

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience of stakeholder management including building and maintaining professional relationships.
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
• Upper intermediate proficiency in English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.