Operations Manager , Operations Manager

Amazon Inc.; Cheltenham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to lead and develop a team of Area Managers, driving safety, quality and productivity across the site. You will shape the operational plan to meet targets and push for continuous improvement in performance and efficiency.

The role requires experience in logistics or manufacturing, strong stakeholder collaboration, and fluency in English. You will mentor teams, coordinate with support functions, and help innovate the site’s operating model.

Qualifications

• Bachelor’s degree or Master’s degree.
• Experience in distribution center, logistics, or manufacturing.
• Fluent English written/speech at C1 level or above.
• Experience in complex stakeholder structures.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead shifts, address issues, improve site performance.
• Analyze shift performance and implement actions to improve operational excellence.
• Collaborate with HR, Finance, Health & Safety, and Security.
• Design and deliver initiatives to improve site operations.

Skills

People management

Stakeholder management

Performance analysis

Education

Bachelor’s degree

Master’s degree

Tools

Lean Six Sigma

Kaizen

Job description

Job ID: 10568942 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

Basic Qualifications

• - Bachelor's degree, or Master's degree
• - Experience within a distribution center, logistics, or manufacturing environment
• - Speak, write, and read fluently in English at C1 level or above
• - Relevant experience of working within a complex stakeholder structure

Preferred Qualifications

• - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• - Experience in managing third-party relationships
• - Experience of applying Lean, Six Sigma, and Kaizen methodologies

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.