Operations Supervisor

Amazon Inc.; Tees Valley; On-site; GBP 32,000 - 52,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to be the first point of contact for shift teams, promoting adherence to processes and safety rules. You will work hands-on on-site to help ensure smooth daily operations across multiple areas, guided by the Shift/Area Manager.

The role involves training staff, monitoring performance, and driving improvements using data insight to boost safety, quality, and productivity in a fast-paced logistics environment.

Qualifications

• Experience using MS Office in a professional setting.
• Strong data analytics skills to identify problems from metrics.
• Advanced English communication skills (written and verbal).

Responsibilities

• Measure and monitor workflows and on-site performance across shifts.
• Train and supervise employees to deliver high-quality service.
• Support the Shift/Area Manager with process improvements and safety initiatives.
• Collaborate with other departments to resolve recurring issues and improve KPIs.
• Analyze data to optimize safety, quality, and productivity.

Skills

MS Office

Data analytics

CEFR English (C1)

Tools

Excel

Word

Outlook

Job description

Job ID: 10473745 | Amazon UK Services Ltd. - A10

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll raise issues to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
• Relevant experience working with data analytics and using these metrics to identify problems

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.