Operations Supervisor

JR United Kingdom; Minehead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead their Fairground Team. This role is pivotal in ensuring that operational plans are executed effectively while maintaining high standards of guest experience. You will be responsible for coaching and supporting your team, ensuring they are in the right place at the right time to meet fluctuating guest demands. If you thrive in a fun-filled environment and enjoy leading a team to deliver exceptional service, this opportunity offers a vibrant workplace culture and the chance to make a significant impact on guest satisfaction.

Qualifications

• Experience in leading teams in a leisure or fairground environment.
• Strong leadership skills with the ability to motivate and engage.

Responsibilities

• Ensure daily operational plans are fulfilled and team is well-coordinated.
• Support and coach the team to deliver an excellent guest experience.

Skills

Leadership

Team Coaching

Guest Service

Flexibility

Communication

Job description

Description
We are looking for a Shift Manager to join our Fairground Team.
The Shift Manager within our traditional Fairground will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience and as this is an operational guest-facing role, all non-guest-facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your area and with our guests.
This role covers a 40 hour, 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You
We are looking for a leader from within a fairground or similar environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience. You should have previous experience in leading a team within a leisure environment. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!