Operations Supervisor

Menzies Aviation - UK; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Menzies Aviation in Manchester is seeking a Dispatcher to join our Operations team. You will be the first point of contact for customers and airport personnel, coordinating staff and resources to meet service standards and on-time performance.

Responsibilities include handling RSMS billing, maintaining flight files, and ensuring all airline requirements are met. A full UK driving licence and dispatch experience are essential, with supervisory experience desirable.

Qualifications

• Full UK driving licence required.
• Well organised with good attention to detail, proactive and able to work in a dynamic team.
• Previous dispatch experience and knowledge of weight & balance.
• Able to adapt to airline loading variations.
• Able to recognise and deal with challenges promptly and efficiently.
• Ability to work in a pressured environment and adapt to changing demands.
• Previous supervisory experience is desirable but not essential.
• Exemplary punctuality and absence record.

Responsibilities

• Provide a professional line of communication for internal and external stakeholders.
• Manage recording and billing for airline customers in RSMS, ensuring billable services are entered promptly.
• Maintain understanding of operating systems in the operations department.
• Supervise proper maintenance of flight files and auditing as necessary.
• Ensure all airline requirements are met; request flight plans and ensure messages are sent.
• Consistently deliver high levels of customer service to airlines.
• Ensure the airlines product is delivered on time and to service level standards.
• Proactively plan ahead and take responsibility for the job at hand.
• Supervise the dispatch role and ensure policies and procedures are followed.
• Provide detailed information for any service failure and liaise with departments for delay analyses.

Skills

Full UK driving licence

Organised with attention to detail

Dispatch experience

Weight & balance knowledge

Adapt to loading variations

Problem solving under pressure

Punctuality & attendance

Supervisory experience (desirable)

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

This role will require the individual to carry out any duties documented in our dispatcher job description. To assist the Duty Manager in the day-to-day running of the Operations department. You will be the first point of contact to the station for all customers and airport. You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. Monitor turnrounds via SMART audits. You will ensure that our dispatch role is delivered safely on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.

What you will be doing

• Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
• Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
• Maintaining a good understanding of all operating systems in the operations department.
• Supervise the proper maintenance of flight files, auditing as necessary.
• Ensure all airline operational requirements are met, requesting flight plans, movement & delay messages are sent, airline systems are updated and referred to.
• To consistently deliver the highest possible level of customer service.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.
• To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
• Responsible for supervising the dispatch role ensuring all policies and procedures are adhered to at all times, this includes monitoring uniform standards.
• Provide detailed information for any service failure, liaise with all departments to gather delay cause, correct delay coding and sending final report to the Duty Manager.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Full UK driving licence
• Well organised with good attention to detail, proactive and able to work as part of a dynamic team.
• Previous dispatch experience and knowledge of weight & balance
• Be able to adapt to airline loading variations.
• Able to recognise and deal with challenges promptly and efficiently.
• Ability to work within a pressured environment being flexible to adapt to changing demands / circumstances.
• Previous supervisory experience is desirable but not essential.
• Exemplary punctuality and absence record.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassign ment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.