Passenger Support Dispatcher

Menzies Aviation; City of Edinburgh; Vor Ort; GBP 23.000 - 26.000; Vollzeit

Zusammenfassung

Menzies Aviation in Edinburgh is seeking a dispatcher to coordinate wheelchair and cart services between clients and staff. You will manage communications, documentation, and service requests in a fast-paced aviation environment.

The role requires 1+ years’ dispatcher experience, a valid US driver’s license, and the ability to lift 70 lbs. You must be able to work flexible shifts, including weekends, and pass background checks.

Qualifikationen

• 1+ years of dispatcher experience.
• Valid US driver’s license with a clean driving record.
• Must be 18 years of age or older.
• Pass pre-employment drug screen and all pre-employment testing.
• Ability to read, write and speak English.
• Must be comfortable lifting 70lbs repeatedly.
• Must be flexible to work weekends and holidays.
• Pass FBI background and obtain US Customs Seal.
• Must have high school diploma, GED or six months’ experience as an Operations Agent.
• Excellent communication skills required, and ability to remain calm under pressure.

Aufgaben

• Coordinate wheelchair and cart services between Client and employees.
• Ensure all requests for services are met in line with Client/Company regulations.
• Escalate issues to the Operations Manager immediately.
• Maintain all service transactions in Watershed/Excel format.
• Receive and respond to telephone and radio calls professionally.
• Keep records, reports and files as required and maintain equipment.

Kenntnisse

Dispatcher experience

Excellent communication

English proficiency

Customer service

Lift 70 lbs

Shift flexibility

Ausbildung

High school diploma/GED

Tools

Watershed

Excel

Jobbeschreibung

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Coordinate wheelchair and cart services between the Client and employees. Ensures all data is recorded according to company

What you will be doing

• Must be familiar with and abide by all Client/company regulations
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Escalate issues to operations Manager Immediately.
• Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
• Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute tablets and radios.
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and in services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Possess valid US driver's license with a clean driving record
• 1+ years of experience as a dispatcher
• Must be 18 years of age or older
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs Seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months’ experience as an Operations Agent
• Excellent communication skills required
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.