Mishandled Baggage Agent

John Menzies; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

MenziesAviation in Glasgow is seeking a role focused on delivering exceptional customer service within aviation logistics. The position emphasizes safety, accuracy, and adherence to regulatory standards across customer interactions and documentation checks.

Applicants should be driven, well-organised and capable of independent work under specific deadlines, with strong communication skills and a commitment to confidentiality and GDPR compliance.

Qualifications

• Passionate and driven at all times
• Well organised with meticulous attention to detail and accuracy
• Ability to influence, motivate, negotiate and communicate effectively at all levels governing bodies
• Clear and honest communication
• Passionate and driven at all times

Responsibilities

• Provide exceptional customer service as per standards to ensure customer satisfaction at every step of their journey
• Always ensure safety and Security is never compromised
• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies
• Produce rush tags for delayed and on hand bags to be sent to relevant stations
• You must remain confidential following all GDPR regulations set out to ensure compliance at all times

Skills

Attention to detail

Self-motivation

Communication

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

[Enter a description of the role which describes the primary function of the role within our business]

What you will be doing

• Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer
  satisfaction at every step of their journey
• Always ensure safety and Security is never compromised
• Check customers travel documentation together with relevant identification to ensure compliance with
  governing bodies
• Produce rush tags for delayed and on hand bags to be sent to relevant stations
• You must remain confidential following all GDPR regulations set out to ensure compliance at all times

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Passionate and driven at all times
• Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
• Ability to influence, motivate, negotiate and communicate effectively at all levels
  governing bodies
• Clear and honest communication
• Passionate and driven at all times

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.