Operations Supervisor

Practice Plus Group; Larkhill; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Practice Plus Group is seeking an experienced Operations Supervisor to lead Integrated Urgent Care services across Suffolk and North East Essex, including Out of Hours and CAS. This role focuses on day-to-day operational management, ensuring safe, patient-centered care across multiple teams and sites.

The position oversees recruitment, onboarding, performance, training and development, while monitoring service delivery, rota performance and workforce planning to meet NQRs.

Qualifications

• Experience in healthcare operations management.
• Strong leadership and communication skills.

Responsibilities

• Lead operational teams across IUC services.
• Oversee recruitment, onboarding and performance management.
• Monitor service delivery, rota performance and workforce planning.

Skills

Leadership

Operations mgmt

Healthcare

Job description

About The Role

Practice Plus Group is seeking an experienced Operations Supervisor to support our Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including our Out of Hours (OOH) and Clinical Assessment Service (CAS). This is a pivotal leadership role responsible for the day-to-day operational management of services, ensuring safe, effective and patient-centred care is delivered at all times.

You will lead, support and develop operational teams, including remote colleagues, overseeing recruitment, onboarding, performance management, training and continuous professional development. Working closely with clinical and operational leaders, you will monitor service delivery, rota performance and workforce planning to ensure business needs, service demand and National Quality Requirements (NQRs) are consistently met.

The role is focused on driving operational excellence through quality assurance, audits, service improvement initiatives and effective resource management. You will take ownership of performance metrics, support business continuity planning, manage operational risks and help shape the ongoing development of our urgent care services. This is an exciting opportunity to make a meaningful impact on patient outcomes while leading high-performing teams in a fast-paced healthcare environment.

This permanent role could be full time for one individual or part time for multiple.