Operations Supervisor

Berry Bros. & Rudd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fine wine and spirits merchant seeks an Operations Supervisor to ensure exceptional service at events. The role involves managing event setups, delivering customer service, and collaborating with various teams to create memorable experiences. Candidates should have experience in fast-paced environments and a passion for hospitality.

Benefits

24 days holiday

3 additional days over Christmas

Private Medical cover

Life Insurance

Pension

Employee Assistance Programme (EAP)

Generous Employee discount (up to 40% off products)

Qualifications

• Experience in a fast-paced event space.
• Experience with high net worth and corporate customers.

Responsibilities

• Delivering 5* Customer Service with a smile.
• Setting up, delivering, and clearing for all events.
• Working closely with the kitchen team and operations manager.

Skills

Team Player

Interpersonal Skills

Communication Skills

Flexibility

Education

Level 2 Food Safety Training

Job description

Berry Bros. & Rudd is more than 325years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

The Events & Experiences (E&E) department is responsible for selling, managing and operating a successful service delivery of all social, corporate, ticketed and wine education events that take place within the Berry Bros. & Rudd portfolio.

You will provide support to the Events Operations Team ensuring that the team successfully set up and deliver all social and corporate events that take place at our home at No3, St James’s and, more importantly, creating long-term value within the wider BB&R business.

You will work a 45- hour week, with work rota-ed a week in advance, including a mix of daytime and evening work and some Saturdays.

Who you will work with

Internal: Brands, Cellar Team, Events & Experiences, Family Board, Fine Wine, London Shop, Marketing

External:BBR Customers, Food & Beverage Suppliers ,Hire Companies and Florists

What you will do

As an Operations Supervisor, you’ll be on the front line, serving our clients and customers whilst they are at Berry Bros.& Rudd. You’ll deliver attentive customer-focused service, understand brand standards and enjoy working as part of a successful team.

You will be working to ensure all of our events are delivered to an exceptional standard:

• Delivering 5* Customer Service with a smile
• Responsible for the setting up, delivery and clearing for all events with your Operations Team colleagues
• Welcoming guests and managing cloakrooms
• Welcoming guests into our event spaces with pre-drinks and canapes
• Serving various menus – canapes, buffets, fine dining
• Guiding guests to their events around the building as required
• Working closely with the kitchen team on a day-to-day basis, and during service.
• Attending daily briefings to run through event timings with kitchen and office team to ensure you are up to date with dietary requirements and any new changes to the event schedule.
• Working closely with the operations manager to ensure maintenance and physical difficulties are reported and solved to ensure the safety of our guests
• Actively looking for new ideas to improve standards and working with the operations manager to implement these into the teams duties
• Ensuring that all working practices comply with Health and Safety legislation

Experience / Achievements

• Experience of working in a fast-paced event space
• Experience of working with high net worth and corporate customers
• Level 2 Food safety training

Your Skills, Knowledge and Behaviours

• A strong team player, career and results oriented with the ability to be flexible with hours, days off, assignments and additional duties
• Passion for hospitality, wine & spirits
• Understanding what ‘great’ looks like
• Excellent interpersonal and communication skills, both written and verbal
• Ability to manage time each week to ensure all parts of the operations duties are completed.

We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.