Operations Supervisor

Apc Overnight; City of Edinburgh; Hybride; GBP 26 000 - 38 000; Plein temps

Résumé du poste

APC Overnight in the United Kingdom is seeking an Operations Supervisor to join our depot management team. This hands-on role supervises Driver and Warehouse operations to ensure safe, efficient daily activities and high service standards.

You will lead both Driver and Warehouse teams, plan delivery routes for AM operations and oversee PM collections, providing training and ensuring compliance with safety and transport regulations. A forklift licence and prior logistics experience are preferred.

Qualifications

• Strong IT skills and proficiency with Excel and Word.
• Excellent communication and interpersonal skills.
• Proven ability to supervise, motivate and develop teams.
• Strong organisational and planning skills with attention to detail.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Experience completing operational reports and administrative tasks accurately.
• Ability to work independently and make decisions under pressure.
• Good understanding of Health and Safety in a warehouse environment.
• Strong customer service focus with a commitment to delivering excellent service.
• Basic understanding of route planning and operational logistics.
• Forklift Truck licence (or willingness to undertake training).
• Previous experience in parcel distribution, logistics, transport or warehouse environment.

Responsabilités

• Supervise the day-to-day operation of the depot, ensuring parcel sort activities meet standards.
• Lead and support Driver and Warehouse colleagues as part of depot management.
• Manage Driver and Warehouse teams to ensure productivity and performance.
• Plan and coordinate AM delivery routes, considering timeframes, areas, vehicle restrictions, and collections.
• Allocate PM collections to correct routes and meet timescales.
• Deliver training and coaching to employees, agency workers, and subcontractors.
• Monitor KPIs and drive continuous improvement.
• Ensure compliance with vehicle maintenance schedules and transport regulations.
• Investigate and report on accidents, employee matters and security concerns.
• Complete operational reports and administrative duties accurately and on time.
• Promote a strong Health and Safety culture within the depot.
• Delegate tasks and ensure completion through follow-up and monitoring.
• Maintain a clean, organized, and efficient warehouse environment.
• Manage stock and inventory control processes.
• Load and unload vehicles using forklift trucks.
• Act as a key holder for the depot, including opening and securing premises.

Connaissances

IT skills

Excel

Word

Communication

Team leadership

Organisational skills

Route planning

Health & Safety

Customer service

Forklift licence

Description du poste

Join the UK’s Largest Next-Day Delivery Network

The APC is the UK’s largest independent next-day delivery network, with more than 90 local depots providing market-leading parcel delivery services across the country. We pride ourselves on delivering exceptional service to our customers and creating a positive, supportive environment for our employees.

We are looking for an enthusiastic and motivated Operations Supervisor to join our depot management team. This is a hands‑on role responsible for supervising both Driver and Warehouse operations, ensuring the safe, efficient, and effective running of daily depot activities.

The Role

As an Operations Supervisor, you will play a key role in ensuring our morning and/or evening parcel sort operations run smoothly while maintaining high standards of service, safety, and operational performance. Working closely with the Depot Manager, you will lead, support, and develop both Driver and Warehouse teams, ensuring operational targets and customer expectations are consistently achieved.

Key Responsibilities

• Supervise the day‑to‑day operation of the depot, ensuring all parcel sort activities are completed efficiently and to a high standard.
• Act as a key member of the depot management team, providing leadership and support to Driver and Warehouse colleagues.
• Manage and oversee Driver and Warehouse teams, ensuring productivity and performance standards are met.
• Plan and coordinate delivery routes within the AM operation, considering delivery timeframes, postcode areas, vehicle restrictions, and customer collections.
• Ensure all customer collections within the PM operation are allocated to the correct routes and completed within required timescales.
• Deliver training and coaching to employees, agency workers, and subcontractors, including inductions, systems training, and updates to standard operating procedures.
• Monitor operational KPIs and take appropriate action to drive continuous improvement.
• Ensure full compliance with vehicle maintenance schedules, transport regulations, and any unplanned events such as breakdowns or accidents.
• Investigate and report on accidents, employee matters, security concerns, and other operational issues as required.
• Complete all operational reports and administrative duties accurately and within deadlines.
• Promote and maintain a strong Health and Safety culture across the depot.
• Delegate tasks effectively and ensure completion through regular follow‑up and monitoring.
• Maintain a clean, organised, and efficient warehouse environment.
• Manage stock and inventory control processes.
• Load and unload vehicles using forklift trucks.
• Act as a key holder for the depot, including opening and securing the premises when required.

About You

To be successful in this role, you will have strong operational supervision experience, excellent organisational skills, and the ability to motivate and lead teams in a fast‑paced environment.

• Strong IT skills, including Microsoft Excel and Word, with the ability to learn and utilise bespoke systems.
• Excellent communication and interpersonal skills.
• Proven ability to supervise, motivate, and develop teams effectively.
• Strong organisational and planning skills with excellent attention to detail.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Experience completing operational reports and administrative tasks accurately.
• Ability to work independently and make sound decisions under pressure.
• Good understanding of Health and Safety requirements within a warehouse environment.
• Strong customer service focus with a commitment to delivering excellent service.
• Basic understanding of route planning and operational logistics.
• Forklift Truck licence (or willingness to undertake training).
• Previous experience within a parcel distribution, logistics, transport, or warehouse environment.

What We Offer

• Opportunity to join the UK’s leading overnight parcel delivery network.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Career progression opportunities within a growing business.
• Competitive salary and benefits package.

The APC is an equal opportunities employer and welcomes applications from all suitably qualified candidates.