Operations Subject Matter Expert

PLEXSYS Interface Poducts, Inc; Lincoln; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Subject Matter Expert to enhance training solutions globally. This role offers the chance to work with a passionate team, focusing on innovative training methodologies in synthetic environments. You'll be responsible for training clients, managing relationships, and ensuring high performance through effective communication and leadership. If you're ready to make a significant impact and contribute to cutting-edge training initiatives, this is the opportunity for you. Join a dynamic company that values integrity, excellence, and teamwork, and help shape the future of training solutions.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong communication and project management skills are essential.

Responsibilities

• Train internal and external customers on product use.
• Engage with stakeholders to ensure business needs are met.
• Participate in software testing and troubleshooting.

Skills

Communication Skills

Analytical Thinking

Project Management

Client Relationship Management

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Wiki systems

Job description

At PLEXSYS, our teams design, build and deliver Live, Virtual, and Constructive (LVC) innovation and training solutions to customers around the world. With over 200 employees in seventeen states and four foreign countries, we contribute our success to enabling better training…everyday…across the globe.

As an employee of PLEXSYS, you’ll find a culture that empowers you to achieve your professional objectives, give your personal best, and work with other highly passionate individuals. Our core values of integrity, excellence, teamwork and agility drive our daily decisions, identify our focus areas, and inspire our organizational culture.

GENERAL DESCRIPTION

PLEXSYS UK LTD is seeking an Operations SME with a passion for synthetic environments and simulation training. You will join at an exciting time, as PLEXSYS scales up to expand its operations, in the UK and globally.

The Operations SME is expected to be fluent in the field of modelling, simulation and current operational training. They will be expected to work with and support other directorates to help grow the business globally. Under the oversight of the PLEXSYS UK Programme Manager, the Operations SME is a multi-faceted role. In your role, you will be representing PLEXSYS, while interacting with both internal and external customers of PLEXSYS using our modelling and simulation ecosystem. You will be an innovative self-starter able to show initiative and a team player who can help develop concepts and solutions to our customers’ challenges. Your strong communication and leadership skills will allow you to work effectively with customers, subcontractors, technical and business stakeholders to deliver high levels of performance.

DUTIES & RESPONSIBILITIES

1. Understand and become a Subject Matter Expert on all our products.
2. Train internal and external customers in the operational use of PLEXSYS products.
3. Reporting progress and status to internal and external stakeholders.
4. Assist, as required, with Subject Matter Expertise.
5. Develop, maintain and update training products for internal and external customers.
6. Engage with stakeholders, project managers and senior technical staff to ensure customer and business needs are satisfied appropriately and problems are mitigated.
7. Participate in software testing and can articulate discrepancies to customers, testers and software engineers by directing and participating in engineering troubleshooting, resolving with minimal service disruption.
8. Update system checklists, training materials, reports and other documentation.
9. Understand regional customer requirements and articulate this to product and engineering support.
10. Assist with PLEXSYS product demonstrations and interact with customers at trade shows, industry events, workshops and webinars.
11. Assist with interfacing PLEXSYS products with other customer simulation products, as well as real-world systems.
12. Ability to represent PLEXSYS in a professional manner during presentations and ability to conduct in-depth presentations of PLEXSYS products and services, in person and online.
13. Demonstrate organizational, project leadership, decision-making, human relations and communication skills.
14. Ability to travel of up to 30% of the time.

QUALIFICATIONS & EXPERIENCE

1. Bachelor’s degree in a related field, or equivalent number of years' experience.
2. Previous experience working in the MoD or knowledge of MoD operations.
3. Proficiency with Microsoft Office products such as Word and Excel.
4. Experience in managing client relationships, client expectations and project timelines.
5. Strong Communication skills (written and verbal).
6. Concepts and principles underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation.
7. An efficient, structured approach to status reporting to a range of stakeholders.
8. Proven multitasking ability; incisive analytical thinking; detail-oriented approach to planning and quality assurance; excellent verbal and written communication skills.

DESIRED

1. Military experience in C4ISR/Combat operations.
2. Comfort with Wiki system as primary method for project organization and knowledge sharing.
3. Supervisory experience in managing a team.
4. Security Clearance – Secret and above.

How to Apply: If you are ready to contribute your expertise to a world-class training initiative, we would love to hear from you. Please submit your expression of interest along with a brief outline of your relevant experience and qualifications.