Operations Specialist - Customs Brokerage, Global Logistics

Amazon Inc.; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Specialist for EU Customs Brokerage to lead cross-border customs operations and ensure compliance across our exports network. You will collaborate with internal teams and external brokers to optimize performance and deliver reliable service.

The role involves managing broker day-to-day performance, leading reviews, and developing contingency plans for peak periods, while supporting onboarding and product launches that add value for customers.

Qualifications

• Bachelor’s degree or equivalent, or experience in an industry role.
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
• Experience in e-commerce/online companies in fraud/risk control functions.

Responsibilities

• Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s).
• Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• Work closely with internal stakeholders to troubleshoot defects and optimize processes.
• Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.

Skills

Cross-functional collaboration

Fraud/risk control

E-commerce experience

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Operations Specialist - Customs Brokerage, Global Logistics

Job ID: 10582514 | Amazon UK Services Ltd.

Does the international trade environment for e-commerce interest you?

Do you want to learn and grow with a team that delivers parcels to 190+ countries worldwide from EU?

We are the Amazon Global Logistics team in Europe and are looking for an Operations Specialist to join our Customs Brokerage team. As part of this team, your role is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.

As an Operations Specialist for EU Customs Brokerage, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon teams and external Customs Brokers. You will manage cross-border customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

Key job responsibilities

• Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s), involving senior management, to discuss strategic and tactical initiatives.
• Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
• Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.

A day in the life

As an Operations Specialist for EU Customs Brokerage, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

About the team

The Global Logistics team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. The team manages Amazon’s global delivery offering across 200+ countries, serving a diverse and unique set of customer needs.

Cross-border B2C is a foundational piece of Amazon’s international consumer business, serving customers across 190+ countries. The uniqueness of this team is the impact that we create to millions of customers across 190+ countries. Not every time in one's career one would get an opportunity to serve customers across the world. The Global Logistics Operations team has a startup culture, where we think new, own and innovate on behalf of our customers. we are never afraid of experimenting and failing fast whilst being right a lot. We want to be known as a team that is reliable, trustworthy and thinking long term for our customers and businesses.

Basic Qualifications

• Bachelor's degree or equivalent, or experience in an industry role
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience in e-commerce/online companies in fraud/risk control functions

Preferred Qualifications

• Experience solving complex investigations or escalations
• Experience in SQL data manipulation

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