EU Customs Brokerage Ops Lead — Global Logistics

Amazon Inc.; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Specialist for EU Customs Brokerage to lead cross-border customs operations and ensure compliance across our exports network. You will collaborate with internal teams and external brokers to optimize performance and deliver reliable service.

The role involves managing broker day-to-day performance, leading reviews, and developing contingency plans for peak periods, while supporting onboarding and product launches that add value for customers.

Qualifications

• Bachelor’s degree or equivalent, or experience in an industry role.
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
• Experience in e-commerce/online companies in fraud/risk control functions.

Responsibilities

• Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s).
• Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• Work closely with internal stakeholders to troubleshoot defects and optimize processes.
• Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.

Skills

Cross-functional collaboration

Fraud/risk control

E-commerce experience

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Amazon UK Services Ltd. is seeking an Operations Specialist for EU Customs Brokerage to lead cross-border customs operations and ensure compliance across our exports network. You will collaborate with internal teams and external brokers to optimize performance and deliver reliable service.

The role involves managing broker day-to-day performance, leading reviews, and developing contingency plans for peak periods, while supporting onboarding and product launches that add value for customers.