Strategic Operations & Governance Coordinator

Serco Group Plc; Watchfield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 6% contributory pension scheme

Internal courses and apprenticeships

Employee Assistance Programme

Retail and lifestyle discounts

Job summary

Serco Group Plc in the Defence Academy is seeking an Operations Specialist Coordinator to provide vital coordination, administration and governance support across a broad range of operational processes.

You will build strong relationships with Colleges, Groups and senior stakeholders, coordinate honours and awards, support risk management and prepare reports to enable informed decisions while maintaining confidentiality and high standards of service.

Qualifications

• Good general education, including GCSEs or equivalent in English and Mathematics.
• Previous administration experience and knowledge of office practices.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Confident building positive working relationships with a wide range of stakeholders.
• A collaborative approach and commitment to delivering excellent customer service.
• Adaptable, professional and comfortable working in a changing environment.
• Motivated to identify improvements and contribute ideas that add value.

Responsibilities

• Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.
• Organise and support awards programmes and ceremonies.
• Coordinate and administer Ministry of Defence (MOD) trawl activities.
• Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
• Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.
• Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.
• Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.
• Provide administrative and secretariat support to senior leadership meetings and governance forums.
• Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Skills

Communication skills

Organisation

Stakeholder engagement

MS Office

Attention to detail

Independent working

Customer service

Adaptability

Team collaboration

Education

GCSEs in English and Mathematics

Tools

Outlook

Teams

Word

PowerPoint

Excel

Job description

Serco Group Plc in the Defence Academy is seeking an Operations Specialist Coordinator to provide vital coordination, administration and governance support across a broad range of operational processes.

You will build strong relationships with Colleges, Groups and senior stakeholders, coordinate honours and awards, support risk management and prepare reports to enable informed decisions while maintaining confidentiality and high standards of service.