Operations Specialist

Encore Fire Protection; St Leonards; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to enhance service delivery and customer satisfaction. This role demands a proactive individual who thrives under pressure and enjoys problem-solving. You'll be the vital link between customers and technicians, ensuring every job meets the highest standards. With a focus on teamwork and a culture that encourages innovation, you'll find a supportive environment where your contributions are recognized and rewarded. Join a company that values personal growth and offers a dynamic work atmosphere while making a positive impact on people's lives every day.

Benefits

Results-driven bonus opportunities

Casual dress code

Encore gear for employees

Access to productivity tools

401(K) with employer match

Medical, Dental, and Vision benefits

Company-paid life insurance

Qualifications

• Great attitude and strong desire to succeed are essential.
• Experience in a service business or scheduling position is preferred.

Responsibilities

• Manage service delivery for specific product lines.
• Review contracts for accuracy and communicate with customers.
• Investigate billing discrepancies and maintain focus on deadlines.

Skills

Customer Communication

Problem Solving

Time Management

Attention to Detail

Technology Adaptability

Education

College Degree (Preferred)

2 Years Related Work Experience

Tools

Microsoft Office

Industry-Specific Software

Job description

Overview

Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the key to success is our diverse and talented team of employees.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Approved Fire Prevention Corp., based out of Bohemia, NY. This partnership not only allows us to expand our footprint and find top talent in the NY area, it also allows us to work with industry leaders who strive for the same level of excellence as we do.

This continued growth and success has created a need for an Operations Specialist in our Bohemia, New York office. For this position, you will be the second layer between our customers and our technicians to ensure every job is completed with this approach: "what we said we would do, how we said we would do it, when we said we'd have it done." Our pace is fast and our volume is high, which requires a proactive personality type. Someone who is not intimidated by, yet motivated by, tackling tough deadlines and is driven to get things done as a means of meeting the long-term objective.

The person that excels in this role is someone who enjoys finding all the information and then wants to figure out how to put the pieces together. They like to work independently but value building relationships with customers as well as internal partners. They are able to see the bigger picture but don't let it interfere with the important details.

Here's what you can expect:

• Manage and oversee the service delivery for specific product lines
• Review scope of work and service contracts to ensure accuracy
• Match billing with contract quotes and be able to notice even the smallest differences
• Investigate scope of work performed with billing discrepancies
• Communicate with customers on a daily basis with invoice changes
• Maintain focus on executing end of month billing cycle

Requirements:

The number one requirement for this position is a great attitude and strong desire to succeed (ok, that's two things), but beyond that, we are looking for the following:

• Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive.
• Prior experience in a service business or scheduling position
• Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage, but it is up to each individual's initiative to develop advanced skills.
• Ability to work under pressure and meet deadlines

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people's lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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