Operations Shift Manager

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

ZipRecruiter is seeking a Shift Manager for dnata Catering UK, the world’s leading inflight caterer. You'll manage daily operations focusing on safety, cost, quality, and team KPIs. Enjoy benefits such as free meals, a dental plan, a referral bonus, and a gym membership discount.

Benefits

Free on-site breakfast, lunch, and dinner

Free tea and coffee during shifts

£60 towards dental and optical cover

£150 referral bonus

Discounted gym memberships

Cycle to Work Scheme

In-house apprenticeship program

Employee Assistance Programme (EAP)

Qualifications

• Experience in people management, including performance, holidays, rosters, and absence management.
• Experience in fast-paced environments like manufacturing, logistics, or FMCG.
• Understanding of cost and control management.

Responsibilities

• Maintain highest standards in quality, food safety, HACCP, and Health & Safety.
• Ensure work is completed according to the daily schedule and escalate issues when necessary.
• Provide leadership, coaching, and training to the team.

Skills

Problem-solving

Stakeholder management

Computer literacy

Attention to detail

Organizational skills

Tools

Outlook

Word

Excel

Job description

Job Description

dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities, and acquisitions. We’re expanding where our customers want us to.

Our Shift Manager will proactively manage the daily operation, with responsibility for safety, cost, quality, compliance, and people KPIs – in line with company, legal, and airline standards. To be actively involved and maintain an effective and productive team focused on results and developing effective customer relationships.

Key Responsibilities of a Shift Manager:

• Maintain the highest standards in quality, food safety, HACCP, and Health & Safety.
• Investigate all accidents, incidents, and delays to determine root causes and implement solutions to prevent recurrence.
• Ensure work is completed according to the daily schedule, costs are within targets, and escalate issues to the Operations Manager when necessary.
• Collaborate with the Shift Supervisor to manage rosters, work schedules, and team effectiveness fairly and transparently.
• Manage material, product, and related costs within budget and deadlines.
• Manage targets and demonstrate their impact on business performance; champion change initiatives and improvements with OPS Ex.
• Ensure customer service standards are met and maintain effective communication with internal and external stakeholders.
• Adhere to all legislation, company policies, and compliance standards.
• Provide leadership, coaching, and training to the team; handle employee relations issues per company policy.

Requirements:

• Problem-solving skills.
• Stakeholder management.
• Computer literacy: Outlook, Word, Excel.
• Experience in people management, including performance, holidays, rosters, and absence management.
• Experience in fast-paced environments like manufacturing, logistics, or FMCG.
• Understanding of cost and control management.
• Attention to detail and accuracy.
• Good organizational skills and flexibility.

What’s in it for you?

• Be part of a global family.
• Free on-site breakfast, lunch, and dinner.
• Free tea and coffee during shifts.
• £60 towards dental and optical cover via Simply Health Cash Plan.
• £150 referral bonus.
• Discounted gym memberships nationwide.
• Cycle to Work Scheme.
• Opportunity for learning through our in-house apprenticeship program.
• Access to Employee Assistance Programme (EAP) including counselling.

If your skills and experience match our needs, we encourage you to apply — we’d love to hear from you!