Operations Shift Manager

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international catering company is seeking a Shift Manager to oversee daily operations and ensure adherence to safety, quality, and cost KPIs. The ideal candidate will have experience in managing teams within fast-paced environments and possess strong organizational skills. Join us to be part of a global family and enjoy various perks including meals on-site and health benefits.

Benefits

Free breakfast, lunch, and dinner on-site

Free tea and coffee during shifts

£60 towards dental and optical cover

Discounted gym membership at over 2000 gyms

Cycle to Work Scheme

In-house apprenticeship program

Employee Assistance Programme

Qualifications

• Experience in people management, including performance issues.
• Experience in fast-paced environments such as manufacturing, logistics, or FMCG.
• Understanding of cost and control management.

Responsibilities

• Manage the daily operation and delivery of safety, cost, quality, compliance, and people KPIs.
• Investigate accidents and implement solutions to prevent them.
• Provide leadership, coaching, and training to the team.

Skills

Attention to detail

Organizational skills

Flexibility

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities, and acquisitions. We’re growing where our customers want us to.

Our Shift Manager will proactively manage the daily operation, with responsibility for the delivery of safety, cost, quality, compliance, and people KPIs – in line with company, legal, and airline standards. To be actively involved and maintain an effective and productive team which focuses on achievement and develops effective customer relationships.

Key Responsibilities of a Shift Manager:

• Highly motivated and driven to maintain the highest standards in quality, food safety, HACCP, and Health & Safety.
• Proactively investigate all accidents, incidents, and delays to determine root causes and implement solutions to prevent recurrence.
• Ensure work is completed according to the daily schedule, costs are within targets, and escalate issues to the Operations Manager when necessary.
• Collaborate with Shift Supervisors to manage rosters, work schedules, and team effectiveness fairly and transparently.
• Manage material, product, and related costs within budget and deadlines.
• Manage targets and demonstrate their impact on business performance. Champion change initiatives and improvements with OPS Ex.
• Ensure standards of external and internal customer service are met, maintaining effective communication with stakeholders.
• Adhere to all legislation, company policies, and compliance standards.
• Provide leadership, coaching, and training to the team and address employee relations issues according to company policy.

What do we need from you?

• Computer literacy in Microsoft Outlook, Word, and Excel.
• Experience in people management, including performance issues, holidays, rosters, and absence management.
• Experience in fast-paced environments such as manufacturing, logistics, or FMCG.
• Understanding of cost and control management.
• Attention to detail and accuracy.
• Good organizational skills and flexibility.

Finally, what's in it for you?

• An opportunity to be part of a global family.
• Free breakfast, lunch, and dinner on-site.
• Free tea and coffee during shifts.
• £60 towards dental and optical cover through our Simply Health Cash Plan.
• Discounted gym membership at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunity to enhance your learning through our in-house apprenticeship program.
• Access to our Employee Assistance Programme (EAP) offering counseling services.

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!