Service Team Leader

Cooks Motor Group; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading automotive group as a Service Team Leader at Audi Watford, where you will be the main point of contact for customers during vehicle maintenance. This role involves supervising a team, ensuring service quality, and enhancing customer satisfaction in a dynamic environment. Enjoy competitive benefits including 33 days of annual leave, exclusive discounts, and opportunities for professional growth.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Paid day to volunteer

Training and development opportunities

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Must hold a valid UK driving licence.

Responsibilities

• Manage customer requirements for service and vehicle repairs.
• Plan workshop capacity and distribute jobs to technicians.
• Ensure high standards of customer satisfaction.

Skills

Communication

Customer Service

Time Management

Upselling

Job description

Service Team Leader – Audi Watford

Good, honest, rewarding work. It's how we're built.

In the heart of our aftersales department, our Service Team Leaders are committed to delivering outstanding and trusted experiences for our customers. As a Service Team Leader, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. You’ll take on a key supervisory role within a friendly and stable team - leading the daily running of the workshop, supporting and motivating technicians, and ensuring Vehicle Health Check (VHC) processes are followed with precision. Your leadership will be central to driving team performance, maintaining strong service standards, and achieving high levels of customer satisfaction.

Representing a fantastic brand like Audi, this is a brilliant opportunity to maximise your potential in a fast-paced, customer-focused environment. We’re looking for someone who leads by example, builds strong team morale, and is always willing to go the extra mile for both colleagues and customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• To deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager.
• Distribute jobs out to Technicians, taking into consideration, the time they are required for delivery back to the customer and the skill level of the technician and licences held.
• To record vehicle details and service histories accurately and effectively.
• Keep all paperwork accurately and up to date for review, including repeat visit log and Quality Check Programmes.
• Responsible for final Inspection and control of all job cards produced.
• Looking after the front of house operation
• Contributing to customer satisfaction scores

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism