Operations Risk & Controls Analyst Senior Associate

JPMorgan Chase & Co.; Christchurch; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Senior Associate for UK Outsourcing Governance and Change Management to support governance frameworks across the UK, Middle East, North Africa, Turkey and wider region.

You will design practical solutions, embed governance, and support change in a complex, international environment. The role involves leading multi-workstream programs, developing high-quality materials for executives, and collaborating across lines of business to strengthen controls and improve

Qualifications

• Experience leading change initiatives from design through delivery within financial services or another regulated environment.
• Experience managing stakeholder relationships across seniority levels, functions and locations.
• Knowledge of risk management and governance frameworks.
• Ability to develop clear, high-quality presentations and written materials for varied audiences.
• Ability to manage multiple workstreams, prioritise effectively and deliver against deadlines.
• Strong collaboration skills, with the ability to work effectively in a matrixed organisation.
• Proactive approach to controls, issue management and continuous improvement.

Responsibilities

• Lead programmes of work from initial design through delivery, embedding strong operational controls and governance throughout the project lifecycle.
• Strengthen governance practices that help manage outsourcing risk across the UK, Middle East, North Africa and Turkey.
• Support the design and implementation of an outsourcing framework for the Middle East, aligned to regional regulatory expectations and global standards.
• Contribute to a wider regional standardisation programme to align processes, controls and enabling technology.
• Partner with lines of business, functions and regional teams to build alignment and support effective delivery.
• Develop high-quality materials and presentations for senior audiences to support decision-making and progress updates.
• Identify risks, issues and dependencies, and support practical actions to address them.
• Promote a control-focused approach across programmes, teams and stakeholder groups.

Skills

Change management

Stakeholder management

Risk governance

Communication

Multi-project delivery

Matrix collaboration

Controls & improvement

Job description

Join a high-impact team working at the centre of a strategically important outsourcing agenda. In this role, you will help strengthen governance, drive change and support regional alignment across complex markets. You will contribute to meaningful work that helps us manage risk effectively, meet regulatory expectations and build consistent, scalable processes across the region.

As a Senior Associate in UK Outsourcing Governance and Change Management, you will support the delivery and ongoing enhancement of outsourcing governance frameworks across the UK, Middle East, North Africa, Turkey and wider region. You will work with senior stakeholders, regional partners and control teams to design practical solutions, embed strong governance and support change that improves how we manage outsourcing risk. We value collaboration, ownership and clear communication, and you will have the opportunity to influence meaningful improvements across a complex, international environment.

Job responsibilities

• Lead programmes of work from initial design through delivery, embedding strong operational controls and governance throughout the project lifecycle.

• Strengthen governance practices that help manage outsourcing risk across the UK, Middle East, North Africa and Turkey.

• Support the design and implementation of an outsourcing framework for the Middle East, aligned to regional regulatory expectations and global standards.

• Contribute to a wider regional standardisation programme to align processes, controls and enabling technology.

• Partner with lines of business, functions and regional teams to build alignment and support effective delivery.

• Develop high-quality materials and presentations for senior audiences to support decision-making and progress updates.

• Identify risks, issues and dependencies, and support practical actions to address them.

• Promote a control-focused approach across programmes, teams and stakeholder groups.

Required qualifications, capabilities, and skills

• Experience leading change initiatives from design through delivery within financial services or another regulated environment.

• Experience managing stakeholder relationships across seniority levels, functions and locations.

• Knowledge of risk management and governance frameworks.

• Ability to develop clear, high-quality presentations and written materials for varied audiences.

• Ability to manage multiple workstreams, prioritise effectively and deliver against deadlines.

• Strong collaboration skills, with the ability to work effectively in a matrixed organisation.

• Proactive approach to controls, issue management and continuous improvement.

Preferred qualifications, capabilities, and skills

• Understanding of outsourcing regulations and supervisory expectations across the region.

• Familiarity with third-party risk management frameworks and industry practices.

• Experience supporting regional or cross-functional standardisation initiatives.

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes