Operations Ramp Tower Coordinator

DHL Express; Greater Lincolnshire; On-site; GBP 26,000 - 34,000; Full time

Job summary

DHL Aviation at East Midlands Airport is hiring for a Ramp role within the EMA Hub. You will coordinate safe airside operations, manage teams, and ensure material unloading and reloading complies with regulations and schedules.

The role requires strong planning, communication, and the ability to adapt to changing aircraft types, weather, and staffing. It offers permanent, full-time hours including night shifts and a focus on safety and on-time performance.

Qualifications

• Sound knowledge of Ramp & Sort Operations at a Hub airport.
• Excell ent communication and interpersonal skills.
• Self-confident with ability to motivate staff.
• Prioritise workload of self and others.
• Able to make ‘dynamic’ decisions.
• Have good planning and organising skills.
• Able to communicate with staff from other departments.
• Must meet criteria for issue of an Airside Pass.
• To be computer proficient, using various programs to carryout daily tasks.
• Attention to detail
• Data Entry skills.

Responsibilities

• Co-ordinate safe airside operations through effective staff and resource management whilst accurately managing teams breaks and downtime between jobs in order to contribute successfully to DHL operations.
• Ensure that teams are the correct operational size dependent on aircraft type as per AGOM.
• Continuously monitoring adverse weather conditions to ensure employee safety is not compromised.
• Monitor standards of ramp housekeeping for compliance with GAPS and the local Aerodrome manual.
• Plan night and day stand allocation for aircraft parking requirements ensuring all aircraft types are effectively parked to maximize the amount of movements arriving and departing EMA.
• Monitor ‘live’ flight schedule data and communicate updates to relevant internal departments.
• Monitor NMIV for issues which could adversely effect on-time performance, escalating issues in a timely manner.
• Ensure deadlines and schedules are met.
• Nightly report completion which includes gathering information from various departments throughout the operation.
• Support continuous improvement initiatives.
• Monitor airside freight and ELD distribution. Assisting ramp teams to ensure all ULDs are moved in a timely manor using the AHS function.
• Take necessary action to protect on time performance.
• Coordinate winter operations safely and efficiently.
• Liaise with on-site GSE Maintenance team to resolve equipment failures during the live operation.
• Plan the number and size of loading teams in advance of operations and make dynamic changes based on annual leave, absence, and training requirements.
• Update and track Ramp activities through the use of digital RMS system.
• Having good communication with the ramp training department to ensure trainee staff are placed on the most suitable aircraft to ensure training proficiency.
• Working closely to the airside management team to make sure requirements and on time departs are met.
• All employees are responsible for the health and safety of themselves and also those affected by their activities.
• You are expected to take appropriate action when any situation occurs that could create a serious or imminent risk to the Health and Safety of yourself or any person whilst at work.

Skills

Ramp operations knowledge

Communication skills

Team motivation

Prioritisation

Dynamic decision making

Planning & organising

Interdepartmental communication

Airside Pass eligibility

Computer proficiency

Attention to detail

Data entry

RMS system usage

Tools

RMS system

Job description

Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Monday-Thursday 20:00-06:30 30min break
Department: Ramp
Grade: N

About the Role

The Ramp is an essential department within operations at the EMA HUB. The ramp workers ensures that once material arrives in the Hub facility by air transport, the unloading and reloading is performed in accordance with DHL, Airline and Legal Regulations, and that the material is sorted in accordance with established procedures and is available for further distribution throughout the network at scheduled times.

What You’ll Be Doing

• Co-ordinate safe airside operations through effective staff and resource management whilst accurately managing teams breaks and downtime between jobs in order to contribute successfully to DHL operations.
• Ensure that teams are the correct operational size dependent on aircraft type as per AGOM.
• Continuously monitoring adverse weather conditions to ensure employee safety is not compromised.
• Monitor standards of ramp housekeeping for compliance with GAPS and the local Aerodrome manual.
• Plan night and day stand allocation for aircraft parking requirements ensuring all aircraft types are effectively parked to maximize the amount of movements arriving and departing EMA.
• Monitor ‘live’ flight schedule data and communicate updates to relevant internal departments.
• Monitor NMIV for issues which could adversely effect on-time performance, escalating issues in a timely manner.
• Ensure deadlines and schedules are met.
• Nightly report completion which includes gathering information from various departments throughout the operation.
• Support continuous improvement initiatives.
• Monitor airside freight and ELD distribution. Assisting ramp teams to ensure all ULDs are moved in a timely manor using the AHS function.
• Take necessary action to protect on time performance.
• Coordinate winter operations safely and efficiently.
• Liaise with on-site GSE Maintenance team to resolve equipment failures during the live operation.
• Plan the number and size of loading teams in advance of operations and make dynamic changes based on annual leave, absence, and training requirements.
• Update and track Ramp activities through the use of digital RMS system.
• Having good communication with the ramp training department to ensure trainee staff are placed on the most suitable aircraft to ensure training proficiency.
• Working closely to the airside management team to make sure requirements and on time departs are met.
• All employees are responsible for the health and safety of themselves and also those affected by their activities.
• You are expected to take appropriate action when any situation occurs that could create a serious or imminent risk to the Health and Safety of yourself or any person whilst at work.

What You’ll Bring

• Sound knowledge of Ramp & Sort Operations at a Hub airport.
• Excellent Communication and interpersonal skills.
• Self-confident with ability to motivate staff.
• Prioritise workload of self and others.
• Able to make ‘dynamic’ decisions.
• Have good planning and organising skills.
• Able to communicate with staff from other departments.
• Must meet criteria for issue of an Airside Pass.
• To be computer proficient, using various programs to carryout daily tasks.
• Attention to detail
• Data Entry skills

Closing Date: 28th September