Operations Ramp Supervisor

DHL Express; Greater Lincolnshire; On-site; GBP 26,000 - 38,000; Full time

Job summary

DHL Express at East Midlands EMA HUB is seeking a Ramp Team lead to coordinate unloading and reloading activities, ensuring compliance with airline, DHL and legal regulations. The role requires driving safe ramp operations and effective staff management to meet schedules.

The ideal candidate will bring strong leadership, clear communication, and a safety-first attitude, with the ability to guide performance and manage resources in a busy hub environment.

Qualifications

• Experience with Ramp and Hub operations.
• Knowledge of Health and Safety regulations and acts.
• Ability to liaise with external third-party customers.
• Experience in leading teams and rostering.

Responsibilities

• Coordinate safe Ramp operations with staff and resources.
• Ensure compliance with Company standards and legal regulations.
• Meet deadlines and schedules; liaise with external customers.
• Input LRT data and support continuous improvement.
• Lead and develop high performing teams; manage performance.

Skills

Ramp operations

Safety first

Communication

Leadership

Time management

Decision making

Tools

Ground Support Equipment

Job description

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent

Hours: Tues-Friday- 15:30-02:00

Department: Ramp

Grade: LL

About the Role

The Ramp is an essential department within operations at the EMA HUB. The ramp workers ensures that once material arrives in the Hub facility by air transport, the unloading and reloading is performed in accordance with DHL, Airline and Legal Regulations, and that the material is sorted in accordance with established procedures and is available for further distribution throughout the network at scheduled times.

What You’ll Be Doing

• Co-ordinate safe Ramp operations through effective staff and resource management
• Ensure operational activities are conducted in compliance with Company and International Standards including the Health and Safety at Work Act, Aviation Security Act and GSOP/Q-Pulse Requirements
• Ensure deadlines and schedules are met
• Liaise with external third-party customers
• Support DHL Core operations as required
• Identify training requirements
• Input LRT data
• Support continuous improvement initiatives
• Narrow and Wide-bodied aircraft handling
• CIS & EOS facilitation
• Management of team including:
• Management of time and absence
• Band 3 or working towards
• Managing conflict in a confident, considered and respectful manner
• Handling grievance and disciplinary processes where required
• Providing regular developmental and motivational feedback
• Conducting quarterly Check-Ins with the team
• Driving participation in Employee Opinion Survey and contribute to follow up actions
• Motivate, mentor and support staff at all times to develop high performing teams through active leadership and defined team and individual expectations
• Supervisors are responsible for the Health and Safety of their employees as well as having a thorough understanding of the Health and Safety Policy and the risk associated with their area of responsibility.

What You’ll Bring

• Clear knowledge of Ramp and Hub operations
• A safety-first attitude
• Understanding of Ground Support Equipment that is used in operation
• Excellent communication and interpersonal skills
• Self-confident with ability to lead and motivate staff
• Prioritise workload of self and others
• Able to make dynamic decisions
• Great planning and organisation skills
• Able to interact with staff from other departments
• Clear understanding of EOS & CIS and its importance to the business
• Experience from an operations background is preferable
• Must meet criteria for issue of an Airport Pass
• Must hold a full driving licence

Closing Date: 6th October