Operations Planning Manager

TN United Kingdom; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an individual to join their English and Exams team, focusing on optimizing exam capacity and enhancing operational efficiency. This role offers the chance to make a significant impact by translating demand into actionable plans, managing resources, and ensuring high standards of customer experience. With a commitment to fostering relationships through language and culture, this organization provides a dynamic work environment that supports personal growth and professional development. Join a passionate team dedicated to helping individuals achieve their ambitions through education and qualifications.

Benefits

32 days of annual leave plus public holidays

Career average defined benefit pension scheme

Flexible working arrangements

Qualifications

• Experience managing small teams or demonstrating management potential.
• Ability to identify and implement service improvements.
• Experience in an Exams environment.

Responsibilities

• Translate demand into capacity plans for venues, staff, and materials.
• Monitor compliance with risk management policies to protect organizational interests.
• Motivate and coach team members, including remote teams, to enhance performance.

Skills

Management Skills

Communication Skills

Operational Capacity Planning

Customer Service

Data Analysis

Job description

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We support peace and prosperity by building connections, understanding, and trust between people in the UK and worldwide.

We work directly with individuals to help them gain skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks, explore creative ideas, learn English, obtain high-quality education, and gain internationally recognized qualifications.

Operating in over 200 countries and territories, we are present in more than 100 countries. In 2021–22, we reached 650 million people.

Benefits Include, but are not limited to:

• Join a dynamic team passionate about helping thousands achieve their ambitions in work, study, or life through various English exams and UK qualifications.
• Opportunity to leverage your experience in supporting us to build trust globally.
• 32 days of annual leave plus public holidays.
• Career average defined benefit pension scheme.

Department: English and Exams

Contract type: Two-year Fixed Term Contract

Closing Date: Sunday 28th July 2024 (23:59 GMT)

Location: UK Wide (Belfast, Cardiff, Edinburgh, Manchester, or London)

Interviews: 14-15 August 2024

You must have the legal right to work in the UK at the time of application.

Note: British Council supports flexible working arrangements such as hybrid working, subject to approval and service requirements.

Role Purpose:

The role involves planning and tracking exam capacity requirements against demand, translating demand into resource needs for venues, personnel, and materials to optimize operations and margins while maintaining service levels and flexibility.

Role Context:

The English and Examinations Strategic Business Unit (E&E) aims to build trust for the UK by fostering relationships through language and culture. It enables access to education and work opportunities via English language learning and UK qualifications, promoting cross-cultural communication and understanding.

The Examinations business significantly contributes to the British Council's financial sustainability and must evolve in a dynamic environment.

Main Responsibilities:

• Translate demand into capacity plans for venues, staff, and materials.
• Develop venue strategies, collaborate with procurement and venue owners.
• Share best practices to improve operational efficiency and cost-effectiveness.
• Ensure customer experience standards are met through feedback and continuous improvement.
• Resolve complex customer complaints, keeping clients informed throughout.
• Monitor compliance with risk management policies to protect organizational interests.
• Analyze business data and prepare reports for planning and audits.
• Manage budgets and resources effectively using financial systems.
• Motivate and coach team members, including remote teams, to enhance performance.

Role-Specific Requirements:

• Experience managing small teams or demonstrating management potential.
• Experience in an Exams environment.
• Ability to identify and implement service improvements.
• Excellent communication skills.
• Experience translating demand into operational capacity.
• Ability to manage large, remote, non-permanent teams and oversee performance.

We envision a connected and trusted UK in a more interconnected world.