Digital Account Manager (Planning & Client Leadership Team)

TN United Kingdom; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading agency in London seeks a Digital Account Manager for their Planning & Client Leadership team. The role involves supporting senior leads across various client categories, fostering client relationships, and contributing innovative ideas. Ideal candidates are organized, detail-oriented, and passionate about client service. The agency promotes a flexible and inclusive culture, offering numerous benefits including hybrid working and performance bonuses.

Benefits

Flexible Holiday

Performance Bonuses

Hybrid Working

Tailored Training

Private Medical Insurance

Gym Memberships

Financial Advice

Profit Sharing

Qualifications

• Excited by innovative media solutions and passionate about communication's impact.
• Committed to delivering excellent client service and negotiating the best deals.

Responsibilities

• Assist senior digital and planning leads, maintaining positive client relationships.
• Build skills in brand and performance planning, with foundational knowledge of digital channels.
• Ensure account management processes are accurate and efficient.

Skills

Communication

Organization

Attention to Detail

Client Servicing

Tools

Microsoft Office

Job description

Job Description: Digital Account Manager (Planning & Client Leadership Team), London

the7stars is a unique agency founded in 2005, emphasizing a distinct culture of 'Freedom' that influences how we work, think, and treat each other. We pride ourselves on a supportive environment that encourages personal development through client contact, teamwork, training, and exposure to all media types.

We are a passionate team of approximately 300 professionals dedicated to creating excellent work for our clients. Our culture is flat, entrepreneurial, and encourages individuals to contribute ideas and grow within the company.

Team and Culture

We operate without traditional job titles, fostering an environment where effort and initiative are rewarded. We value creativity, integrity, and a collaborative spirit.

Candidate Profile

• Excited by innovative solutions and passionate about effective communication.
• Confident in their ideas with strong business acumen.
• View media as part of a broader strategic solution.
• Committed to excellent client service and negotiation.
• Ambitious to grow and take on responsibility.
• Entrepreneurial, seeking to do the best work of their career.
• Discontent with rigid structures of larger agencies.

Role Overview

The successful candidate will be an ambitious Planner with solid digital knowledge, eager to expand their skills within the Planning & Client Leadership team. Responsibilities include supporting senior digital and planning leads, managing client relationships, and developing expertise across various digital channels such as paid social, paid search, or programmatic display.

• Support senior team members and contribute to maintaining strong client relationships.
• Develop understanding of client categories and confidently share insights.
• Demonstrate excellent attention to detail and organizational skills.
• Build skills in brand and performance planning, with foundational knowledge in at least one digital media channel.
• Utilize tools to track competitor activity and derive insights.
• Establish effective working relationships across teams.
• Proficient in Microsoft Office, capable of producing reports and presentations independently.
• Excellent communication skills, managing expectations clearly.
• Manage time effectively, meeting deadlines.
• Ensure smooth account management processes, including campaign setup, reporting, and reconciliation.
• Support team initiatives and participate in training opportunities.

Minimum Requirements

Applicants should be eager to:

• Work within a dynamic, independent media agency.
• Be part of a diverse, talented team.
• Enjoy flexible working arrangements.
• Continuously learn and develop.
• Contribute to a socially responsible business that invests profits into the community.
• Engage in a creative, entrepreneurial, and fun culture.

We advise against applying if you require extensive guidance, lack ambition for big thinking, or are not interested in challenging yourself.

Benefits

• Generous holiday allowance
• Performance-related bonuses and profit sharing
• Flexible and hybrid working options
• Personalized training and coaching
• Competitive pension plan
• Private medical insurance and cashback plans
• Employee Assistance Programme
• Work from anywhere up to 2 weeks annually
• Gym membership discounts
• Family-friendly policies
• Financial advice and support
• Life and critical illness cover
• Income protection
• Profit share scheme after 3 years
• Electric vehicle scheme
• Nursery partnership
• Tech and Cycle to Work schemes
• Transport benefits including season ticket loans
• Company bar and social events
• First-year new business bonus

We are committed to diversity and inclusion, ensuring all qualified applicants are considered equally, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.