Operations Officer

STOP THE TRAFFIK; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare cash benefit scheme

Cycle to Work scheme

Life insurance

Non-contributory Pension (7%)

27 days annual leave + 8 bank holidays

Job summary

STOP THE TRAFFIK is seeking an Operations Officer in London (hybrid). Full-time, £28,200 per annum. You will support organisational systems, finance processes and internal communications to keep our anti-trafficking work coordinated and compliant.

The role involves office administration, onboarding, executive support, and finance assistance, with a focus on process improvement and efficient operations across teams.

Qualifications

• Some experience in administration, operations, or office support.
• Excellent organisational skills with great attention to detail.
• Comfortable handling basic finance tasks such as invoices, payments, and record keeping.
• Proficient in Excel and data visualisation tools.
• Strong written and verbal communication skills.
• A proactive, friendly, and professional approach to work.
• Able to multitask effectively and meet deadlines.
• Commitment to equality, diversity, and safeguarding vulnerable individuals.

Responsibilities

• Monitor STOP THE TRAFFIK's phone and general inbox, directing messages to the appropriate team members.
• Support the upkeep of the office environment, ensuring facilities are well maintained.
• Coordinate team days and team-building activities.
• Lead onboarding for new staff alongside line managers.
• Provide administrative support to members of the Executive Team.
• Take minutes and capture action points in Senior Leadership Team meetings.
• Prepare briefing notes for key meetings with the Senior Leadership Team.
• Reconcile transactions in Xero, produce invoices, process payments, and assist with reporting.
• Develop and maintain internal systems to improve efficiency and automation.
• Maintain key organisational records and handle confidential information.
• Manage the policy dashboard, and notify staff of reviews/updates when required.

Skills

Organisational skills

Finance basics

Excel

Data visualization

Communication

Multitasking

Proactive attitude

Diversity & safeguarding

Administration experience

Job description

Title: Operations Officer

Team: Development

Location: London (hybrid working)

Hours: Full-time

Pay: £28,200 per annum

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications – helping our global anti-trafficking work stay coordinated, compliant, and effective.

This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation – connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.

This role will be responsible for:

Team & Office Environment

• Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.
• Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.
• Coordinate team days and team-building activities, in collaboration with the Team Building Champion.
• Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.

Executive Support Functions

• Provide administrative support to members of the Executive Team.
• Take minutes and capture action points in Senior Leadership Team meetings.
• Prepare briefing notes for key meetings with the Senior Leadership Team.

Finance

• Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.

Operations

• Develop and maintain effective internal systems that improve organisational efficiency and automation.
• Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.
• Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.

The ideal candidate will have:

• Some experience in administration, operations, or office support.
• Excellent organisational skills with great attention to detail.
• Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.
• Competence using Excel and data visualisation tools.
• Strong written and verbal communication skills.
• A proactive, friendly, and professional approach to work.
• The ability to multitask effectively and meet deadlines.
• A commitment to equality, diversity, and safeguarding vulnerable individuals.

Benefits:

• A friendly, supportive team environment.
• Opportunities to collaborate with global partners and experts.
• Autonomy to take initiative and propose process improvements.
• Access to a healthcare cash benefit scheme (including partner/children coverage).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme (7% employer contribution).
• 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Option to switch 2 bank holidays to suit personal needs.
• Flexible working policy reflecting staff needs.
• In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on website www.stopthetraffik.org.

We cannot sponsor applicants at this time.