Operations Officer

Greater Change; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

9-day fortnight

Work-from-home budget

Training budget

Team lunches

Wellbeing budget

Remote working allowance up to 10 days

Team lunches and quarterly activities

Job summary

A social enterprise tackling homelessness is seeking an Operations Officer to manage partner referrals and payments. The ideal candidate will have strong organizational and communication skills, be proactive in problem-solving, and have a passion for ending homelessness. Responsibilities include maintaining records, processing payments, and collaborating with partner charities. This role offers a hybrid working model, opportunities for professional development, and a supportive workplace culture.

Qualifications

• Strong organisational skills with the ability to manage a varied caseload.
• Excellent attention to detail and accuracy in records.
• Proven partnership-building skills with charities.
• Confident public speaker with presentation experience.
• Proactive communication and stakeholder engagement.
• Experience writing reports and analysing data.
• Passionate about disrupting the housing system to end homelessness.

Responsibilities

• Manage referrals end to end, including triaging and processing cases.
• Maintain accurate records on CRM to track referrals and outcomes.
• Provide financial case planning support using strengths-based approach.
• Process weekly payments and maintain financial records.
• Liaise with support workers to resolve referral issues.
• Onboard and train partner charities.
• Ensure quality partnership management across contracts.
• Prepare operational reports for stakeholders.

Skills

Organisational skills

Attention to detail

Partnership-building skills

Public speaking

Proactive communication

Report writing

Passion for ending homelessness

Tools

G-Suite

Salesforce

Microsoft Office

Canva

Job description

Greater Change - Operations Officer

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focused on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets. We partner with charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses and similar expenses.

On average, Greater Change spends £1,400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum. Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.

Our Values

• Trust & Support
• Growth & Development
• Passion with Boundaries
• Clarity & Communication
• Emotional Security & Maturity
• Impatience for Change

The Opportunity

We are looking to appoint an Operations Officer to help build and scale our social enterprise. You will report to the Head of Operations and be the main point of contact for partner charities, receiving referrals for personalised budgets and processing these on a weekly basis.

The ideal candidate is highly organised, possesses excellent attention to detail, confident in communicating to partners and at ease delivering presentations. We’re looking for proactive, restless for change and want to be part of an innovative solution to ending homelessness for good.

Main Responsibilities

• Manage referrals end to end, including receiving, triaging and processing cases to ensure timely release of funds to partner organisations.
• Maintain accurate and up‑to‑date records on our CRM to track referrals, case progress and outcomes.
• Provide financial case planning support for each referral, using a strengths‑based approach to support individuals to move away from homelessness.
• Process weekly payments and maintain accurate financial records, ensuring compliance with internal controls.
• Liaise closely with support workers in partner organisations to progress referrals and resolve issues.
• Onboard, train and support partner charities, including scoping calls, delivery of training sessions, workshops and bespoke support and resources.
• Ensure high‑quality partnership management across all contracts, including the development of tailored resources as required.
• Prepare operational and monitoring reports for partner organisations, lead partners, local authorities and other stakeholders.

Essential Skills, Knowledge and Experience

• Strong organisational skills with the ability to manage a varied caseload, prioritise workload and meet deadlines.
• Excellent attention to detail with a consistent focus on accuracy and process.
• Proven partnership‑building skills, with the confidence and ability to build new relationships and maintain existing partnerships with charities.
• Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop‑ins and training sessions.
• Proactive approach to communication, including confidence in picking up the phone, engaging support workers and visiting partner organisations in person.
• Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders.
• Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good.

Desired Skills, Knowledge and Experience

• Previous experience working in the housing and/or homelessness sector, either at charities, local authorities or similar.
• Previous experience managing and tracking cases, especially supporting vulnerable clients to reach their goals or a positive outcome.
• A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed.
• Strong IT skills in particular G‑Suite, Canva and Microsoft Office.
• Experience using CRM systems, in particular Salesforce.

Personal Attributes

• High and positive energy levels; you thrive when working at pace.
• You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others.
• Willingness to roll up your sleeves, Greater Change is a ‘hands‑on’ environment.
• Strong team player who can collaborate and work with others to achieve results.

We welcome applications from candidates with lived experience of homelessness.

Why Join Us?

Compensation

• Up to 5% pension matching

What we offer

• Hybrid working model at home and in the office – we are an outcomes‑driven team, so we want you to work in the way that's most productive for you.
• 9 day fortnight (every alternate week is a 4‑day week).
• MacBook or PC.
• A work‑from‑home budget of up to £250 to buy what you need for your home set‑up.
• Frequent team lunches and quarterly team activity days.
• Training budget of £800 / year, to upskill on anything directly related to your work.
• A remote working allowance of up to 10 days per year (pro‑rata).
• A wellbeing budget of £400 / year (pro‑rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing.

How to Apply

If you are ready to help drive change and play an integral role in shaping the future of Greater Change, we would love to hear from you.

Please send your CV and a Covering Letter to [e-mail]

Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge.

Please demonstrate how you reflect our core values and personal attributes throughout your application.

Application Deadline

Monday 9th February 2026

Interview Date

Rolling Basis – We plan to interview throughout January and February.

Ideal Start Date

March 2026 or sooner.

We will review applications as we receive them, so we encourage you to submit your application as early as possible.

Candidates may be required to participate in up to 3 recruitment rounds following application. This is likely to be an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes.

If you have any questions about the role or the application process, please contact [e-mail].

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management