Operations Manager – TUI

Swissport; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Swissport UK&I is seeking an Operations Manager based on site at Birmingham International Airport to lead the day-to-day delivery of the Tui business on station.

You will hold financial and operational responsibility for your area, driving safe, profitable, high-quality performance in line with customer expectations and corporate objectives. The role focuses on leadership, change management, and continuous improvement within a diverse team.

Qualifications

• 3+ years of leadership experience managing large teams.
• Strong business acumen with a focus on KPIs and financial performance.
• Proven ability to drive change and foster a high-performance culture.
• Excellent communication and relationship-building skills.
• Resilient, adaptable, and committed to continuous improvement.

Responsibilities

• Safety & Compliance: Ensure HSE compliance, lead safety initiatives, and maintain emergency plans.
• Financial Performance: Manage P&L, control costs, and optimize revenue-to-labour targets.
• Leadership: Coach and develop teams, drive employee engagement, and support talent growth.
• Operational Efficiency: Oversee resource planning, KPI monitoring, and service delivery.
• Stakeholder Management: Build strong relationships with internal teams, clients, trade unions, and regulatory bodies.
• Business Growth: Identify opportunities for growth, challenge the status quo, and support strategic objectives.

Skills

Leadership

Business Acumen

Change Management

Communication

Performance Management

Job description

Location: Based on site at Birmingham International Airport

Contract: 12 month fixed term contract, previsional start date Jan 2027.

The Swissport – Operations Manager Birmingham is a key operational leadership position within Swissport UK&I Station Structures reporting to the Head of Airside and will be responsible for the operational delivery of all aspects of the Tui business on station.

In this role you will be responsible for the day to day delivery of the Tui product and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.

You will hold financial and operational responsibility for your area and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for the stringent management of revenue and for providing leadership and guidance to staff across a diverse workforce.

Responsibilities

• Safety & Compliance: Ensure HSE compliance, lead safety initiatives, and maintain emergency plans.
• Financial Performance: Manage P&L, control costs, and optimize revenue-to-labour targets.
• Leadership: Coach and develop teams, drive employee engagement, and support talent growth.
• Operational Efficiency: Oversee resource planning, KPI monitoring, and service delivery.
• Stakeholder Management: Build strong relationships with internal teams, clients, trade unions, and regulatory bodies.
• Business Growth: Identify opportunities for growth, challenge the status quo, and support strategic objectives.

Qualifications

• 3+ years of leadership experience managing large teams.
• Strong business acumen with a focus on KPIs and financial performance.
• Proven ability to drive change and foster a high-performance culture.
• Excellent communication and relationship-building skills.
• Resilient, adaptable, and committed to continuous improvement.