Operations Manager – TUI

Swissport International AG; Bickenhill; On-site; GBP 65,000 - 90,000; Full time

Job summary

Swissport International AG is seeking an Operations Manager – TUI for a 12 month fixed term contract based on-site at Birmingham International Airport. You will lead day-to-day delivery of the TUI product, reporting to the Head of Airside, with accountability for safety, profitability and service quality in line with corporate strategy.

You will drive safety initiatives, manage performance, coach teams and develop talent, ensuring efficient resource planning and strong stakeholder relationships

Qualifications

• 3+ years of leadership experience managing large teams.
• Strong business acumen with KPIs and financial awareness.
• Proven ability to drive change and foster high performance.
• Excellent communication and relationship-building skills.
• Resilient, adaptable, and committed to continuous improvement.

Responsibilities

• Safety & Compliance: Ensure HSE compliance, lead safety initiatives, and maintain emergency plans.
• Financial Performance: Manage P&L, control costs, and optimize revenue-to-labour targets.
• Leadership: Coach and develop teams, drive employee engagement, and support talent growth.
• Operational Efficiency: Oversee resource planning, KPI monitoring, and service delivery.
• Stakeholder Management: Build relationships with internal teams, clients, unions, and regulators.
• Business Growth: Identify opportunities for growth and support strategic objectives.

Skills

Leadership experience

Business acumen

Change management

Communication

Continuous improvement

Job description

Overview

Operations Manager – TUI

Location: Based on site at Birmingham International Airport

Contract: 12 month fixed term contract, previsional start date Jan 2027.

The Swissport – Operations Manager Birmingham is a key operational leadership position within Swissport UK&I Station Structures reporting to the Head of Airside and will be responsible for the operational delivery of all aspects of the Tui business on station.

In this role you will be responsible for the day to day delivery of the Tui product and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.

You will hold financial and operational responsibility for your area and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for the stringent management of revenue and for providing leadership and guidance to staff across a diverse workforce.

Responsibilities

• Safety & Compliance: Ensure HSE compliance, lead safety initiatives, and maintain emergency plans.
• Financial Performance: Manage P&L, control costs, and optimize revenue-to-labour targets.
• Leadership: Coach and develop teams, drive employee engagement, and support talent growth.
• Operational Efficiency: Oversee resource planning, KPI monitoring, and service delivery.
• Stakeholder Management: Build strong relationships with internal teams, clients, trade unions, and regulatory bodies.
• Business Growth: Identify opportunities for growth, challenge the status quo, and support strategic objectives.

Qualifications

• 3+ years of leadership experience managing large teams.
• Strong business acumen with a focus on KPIs and financial performance.
• Proven ability to drive change and foster a high-performance culture.
• Excellent communication and relationship-building skills.
• Resilient, adaptable, and committed to continuous improvement.