Operations Manager - South & South West

Encore; West of England; Hybrid; GBP 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

23 Days Annual Leave

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Zusammenfassung

Encore is seeking an proactive Operations Manager to oversee a portfolio of prestigious residential estates in the South of England. You will travel between Bristol, Portsmouth and other locations, leading site-based teams to deliver a 5-star standard of soft facilities services with strong compliance.

You’ll support budgeting, process implementation, recruitment and training, and work to continuously improve service quality and profitability while maintaining excellent stakeholder relationships.

Qualifikationen

• People management experience is essential.
• IOSH Managing Safely or similar Health & Safety qualification (required).
• IWFM qualification or willingness to work towards this is essential.
• Experience in facilities or operational management is desirable.
• Strong organisational, communication, and analytical skills.
• Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.

Aufgaben

• Assist site-based teams to deliver high standards and consistent service across multiple estates.
• Help implement policies to maintain a 5-star approach, oversee rotas, and ensure health & safety compliance.
• Support budget monitoring, cost control, and achievement of financial targets.
• Assist with recruitment, training, appraisals, and staff development.
• Build relationships with stakeholders and ensure SLAs are met or exceeded.
• Help mobilise new sites, implement SOPs, and maintain compliance.
• Identify opportunities to improve efficiency, service quality, and profitability.
• Prepare monthly reports on service performance, compliance and budgets.
• Act as a point of escalation for operational issues.

Kenntnisse

People management

Excel

Communication

Analytical skills

Ausbildung

IWFM qualification

IOSH Managing Safely

Tools

Microsoft Office

FM software

Jobbeschreibung

Join Our Team as an Operations Manager!

We're looking for a proactive Operations Manager to join our established team and help set the standard across a portfolio of prestigious residential estates.

The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

You will manage a portfolio of prestigious residential developments across the South of England, primarily in Bristol, Portsmouth and other locations in the South & South-West of England. Regular travel to these locations is required.

You can typically expect to spend two to three days per week visiting developments, with the remaining days working from home. Occasional attendance at meetings in our London or Cambridge offices may also be required.

• Location: Various
• Annual Salary: £55,105
• Hours/Working Pattern: Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Flexibility may be required dependent on the needs of the business)

What You'll Be Doing

• Support Leadership: Assist the Operations Manager Team Leader in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
• Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
• Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
• Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
• Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
• Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
• Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
• Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
• Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
• Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.

What You'll Bring

• People management experience is essential
• IOSH Managing Safely or similar Health & Safety qualification (required).
• IWFM qualification or willingness to work towards this is essential.
• Experience in facilities or operational management is desirable.
• Strong organisational, communication, and analytical skills.
• Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
• A positive, can-do attitude and ability to adapt to changing priorities.

Perks of Joining Us

• 23 Days Annual Leave + Birthday + Bank Holidays
• Cycle to Work Scheme
• MediCash
• SmartHealth - Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan