Operations Manager

AFH Financial Group; Stoke Pound; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Flexible working

Pension

Bonus scheme

Health and wellbeing

Shopping discounts

Job summary

AFH Wealth Management is seeking an Operations Manager based at our Bromsgrove Head Office with hybrid working. This full-time, permanent role leads Facilities, Operational Controls, and Finance Operations to ensure reliable services, accurate financial administration, and timely controls.

You will guide teams, resolve issues, and drive improvements while escalating strategic risks to senior leadership. You will coordinate resources, manage suppliers, and support recruitment and training as

Qualifications

• Experience supervising or managing an operations, facilities, finance administration, or shared-services team.
• Experience coordinating multiple workstreams and delivering reliable day-to-day services.
• Experience applying procedures, maintaining evidence and following up exceptions or corrective actions.
• Confidence working with suppliers and stakeholders at different levels of an organisation.
• Good working knowledge of Microsoft 365, particularly Excel, Outlook, Teams and Word.

Responsibilities

• Manage day-to-day priorities, workload and service standards of Facilities, Operational Controls and Finance Operations teams.
• Set objectives, run one-to-ones and team meetings; provide coaching and feedback.
• Allocate resources, ensure cover and support recruitment, induction and training when required.
• Facilities – manage suppliers, costs, compliance and facilities projects.
• Operational Controls – record risks, address exceptions and support continuous improvement.
• Finance Operations – resolve issues with Finance and other teams; coordinate with Client Services on finance matters.
• Investigate service issues, identify root causes and implement sustainable solutions.
• Document processes and use systems/automation to improve control and efficiency.
• Coordinate changes and small improvement projects; keep stakeholders informed.

Skills

Team supervision

Cross-functional coordination

Process improvement

Vendor management

MS 365 knowledge

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Operations Manager

Location: Bromsgrove Head Office with hybrid working

Contract type: Permanent

Hours: Full-time

This is an exciting opportunity to join our team at AFH Wealth Management.

AFH Wealth Management is oneof the UK’s leading independent financial advisory and wealth management firms - providing expert advice and long‑term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client-centric approach.

We are looking for those of you who wish to be part of an established business and are keen to work in line with our strong growth plans. This is afull-time, permanent opportunityand in return, you will receive a competitive salary andrange of benefits.

The role:

The purpose of this role is to beresponsible for the effective day-to-day management of Facilities, Operational Controls and Finance Operations. The role ensures that essential services and systems are reliable, controls are completed consistently and financial administration is accurate and timely.

This is a practical, delivery-focused management role: the postholder will lead and support the teams, resolve operational issues, monitor performance and implement proportionate improvements, while escalating material risks and strategic decisions to senior leadership.

As our Operations Manager, you will typically:

• Manage the day-to-day priorities, workload and service standards of the Facilities, Operational Controls and Finance Operations teams
• Set clear objectives, hold regular one-to-ones and team meetings, and provide coaching and constructive feedback
• Allocate resources effectively, maintain appropriate cover and support recruitment, induction and training when required
• Facilities - manage suppliers, costs, compliance and day-to-day facilities issues and support workplace improvements and facilities projects as required
• Operational Controls - ensure issues, risks and exceptions are recorded and addressed promptly, and support assurance activity and continuous improvement of controls
• Finance Operations - work with Finance and other Operational teams and stakeholders to resolve issues and improve processes. Work closely with Client Services teams with regard to operational finance matters
• Investigate service issues, identify root causes and implement sustainable solutions.
• Simplify and document processes, making sensible use of systems and automation where this improves control or efficiency.
• Coordinate operational changes and small improvement projects, keeping stakeholders informed of progress, risks and decisions.

What we are looking for in our ideal Operations Manager:

• Experience supervising or managing an operations, facilities, finance administration, or shared-services team.
• Experience of coordinating multiple workstreams and delivering reliable day-to-day services.
• Experience of applying procedures, maintaining evidence and following up exceptions or corrective actions.
• Confidence working with suppliers and stakeholders at different levels of an organisation.
• Good working knowledge of Microsoft 365, particularly Excel, Outlook, Teams and Word.

What AFH can offer – Perks & Benefits:

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options as well as your birthday and Christmas Eve off. Plus, additional holiday days for long service.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Pension - We offer a contributory pension scheme with Royal London, as well as death-in-service benefit.
• Loyalty Bonus Scheme – AFH employees are thanked for long service with a bonus and additional annual leave at 5, 10, 15 and 20 years’ service. Earning up to an additional 75% of 3 months’ salary with an additional 3-week holiday.
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.
• Salary sacrifice schemes – Various salary sacrifice schemes such as Electric Vehicle Scheme or Charity Giving.

If you have any questions about this vacancy please contact the People Resourcing Team on [e-mail].