Operations Manager - Professional Services Hub

Westin Par; Stone Cross; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Salary £40,000 circa

28 days annual leave incl. holidays

Pension scheme

Job summary

Westin Par in Sandwich, Kent is seeking a Business Operations Manager to act as the central operational hub for a growing professional services organisation. The role entails coordinating consultant schedules, client onboarding, invoicing support and continuous process improvement.

Office-based in East Kent, it offers significant autonomy and development opportunities. The ideal candidate will have experience in operations or office management, strong organisational and communication skills, and

Qualifications

• Experience in a Business Operations/Office/Practice/Business Support management role.
• Strong organisational, planning and administration skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage consultant schedules, site visits, audits and training bookings.
• Coordinate resources, workloads and operational priorities.
• Produce quotations and support client onboarding activities.
• Act as the first point of contact for operational and client enquiries.
• Monitor timesheets, utilisation and operational reporting.
• Support invoicing, administration and document control processes.
• Manage office systems, supplier relationships and business workflows.
• Assist with accreditations, tenders and compliance administration.
• Oversee administrative resources and ensure processes are completed to required standards.
• Identify opportunities to improve efficiency and business performance.

Skills

Operations management

Office management

Administration

Scheduling

Stakeholder management

Microsoft 365

Tools

Microsoft 365

Job description

Westin Par in Sandwich, Kent is seeking a Business Operations Manager to act as the central operational hub for a growing professional services organisation. The role entails coordinating consultant schedules, client onboarding, invoicing support and continuous process improvement.

Office-based in East Kent, it offers significant autonomy and development opportunities. The ideal candidate will have experience in operations or office management, strong organisational and communication skills, and