Insurance Operations Lead

Energy Jobline ZR; Peterborough; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Annual bonus 10%

28 days holiday incl BH

Electric company car

Free on-site parking

Job summary

Westone in Peterborough is seeking an Operations Manager for our insurance division. This office-based role leads a project delivery team of project managers, SHEQ's and trades, acting as the senior contact for clients and driving performance, profitability, and compliance across projects.

You will mentor the team, manage client relationships, improve margins, and ensure systems and processes are followed in line with client and company ethos.

Qualifications

• The Ideal Candidate Will: Have strong experience managing insurance-based building repairs or restoration work
• Be confident representing the business in front of clients and stakeholders
• Lead from the front, with strong communication, organisational, and leadership skills
• Understand the commercial drivers behind project profitability
• Be comfortable handling people issues and coaching others to improve
• Have working knowledge of health & safety, construction methods, and insurance protocols

Responsibilities

• Client Management: Act as the main point of contact for client escalations and service concerns.
• Lead client performance meetings - highlighting success, resolving issues, and identifying new service opportunities.
• Understand and uphold each client's ethos, processes, and approval requirements.
• Help shape and expand client coverage by promoting the company's capability and delivering consistently high service.

Skills

Leadership

Communication

Client management

Team mentoring

Health & safety awareness

Job description

Westone in Peterborough is seeking an Operations Manager for our insurance division. This office-based role leads a project delivery team of project managers, SHEQ's and trades, acting as the senior contact for clients and driving performance, profitability, and compliance across projects.

You will mentor the team, manage client relationships, improve margins, and ensure systems and processes are followed in line with client and company ethos.