Operations manager: Payments

Dwelly; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Operations Manager to spearhead financial initiatives across a diverse portfolio. This pivotal role involves collaborating closely with product teams to enhance operational processes and deliver exceptional service to clients. The ideal candidate will possess strong analytical skills and a proven ability to manage teams effectively in a fast-paced environment. With significant growth potential, this position offers a unique opportunity to shape the future of operational finance within the organization. If you're ready to make a meaningful impact, this role is perfect for you.

Benefits

Performance-based equity options

Competitive salary

Qualifications

• 1-2 years in operational roles, ideally with a consulting background.
• Strong experience in structured environments and team management.

Responsibilities

• Build a central team of Finance Administrators for the portfolio.
• Develop robust operational processes to minimize costs.

Skills

Team Management

Analytical Skills

Organizational Skills

Detail-Oriented

Education

Bachelor's Degree

Job description

Job Description

Position Summary:

We are seeking a highly organised and results-oriented Operations Manager to drive operational finance initiatives across the entire portfolio of Dwelly Brands. This role involves developing the central team and working in close collaboration with the Dwelly Product team and agency directors to develop and implement best-in-class financial processes, such as rent collection, reconciliations, landlord payments, deposits management, and other financial services for tenants, landlords, and contractors. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a proven track record in people and project management.

Key Responsibilities:

1. Payments team and process development

• Build a central team of Finance Administrators covering our entire portfolio of Dwelly agencies.
• Work closely with local agency directors to support high-quality user experiences for tenants and landlords.
• Develop robust operational processes, rethinking industry standards to minimise costs while maintaining high client NPS.
• Introduce new or reconsider existing financial services to maximise Dwelly revenue.
• Build learning and training processes for new Finance Administrators.

Participation in Product roll-outs and development

• Design optimal operational finance product flows in collaboration with Product Managers.
• Ensure smooth roll-out of all new product features released weekly.
• Collect and present feedback from your team to Product Managers for further development.

Qualifications:

• Experience: 1-2 years in operational roles, ideally with a consulting background (Senior Analyst or Associate level). Strong experience in structured environments and team management is essential.
• Skills: Exceptionally organised, analytically minded, detail-oriented; excellent people skills for managing remote teams.

Preferred Background:

• Experience in operational tech businesses, with the ability to develop new operational processes from scratch, particularly in payment processing, billing, reconciliations, etc.
• Strong numerical and analytical skills, with a proactive attitude and attention to detail.

Growth Potential: This role is in the top 15 positions within the company, with potential to manage a team of several dozen people and oversee core business processes of Dwelly within 2-3 years.

Compensation & Benefits: Competitive salary with potential performance-based equity options, recognising significant contributions to our growth.