Operations Manager, Malmaison

Hotel Du Vin; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading hospitality brand seeks an Operations Manager for their Oxford location to lead a team focused on exceptional customer service and operational excellence. In this pivotal role, you will be responsible for driving the brand's success while enhancing team development and maximizing revenue opportunities. Ideal candidates will have previous management experience in a hospitality setting and be passionate about delivering a top-tier guest experience.

Benefits

Discounted Staff Room Rates at Malmaison and Hotel du Vin

Discount for Friends and Family

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programs

High Street discounts on various services

Cycle to work scheme

Healthcare Cash Plans

Referral schemes with bonuses

Private Medical Healthcare post-probation

Bonus plan based on KPIs

Qualifications

• Experience managing large teams in hospitality.
• Good understanding of food and drink in a hospitality setting.
• Experience with implementing e-learning programs.

Responsibilities

• Lead and motivate the team to deliver exemplary service.
• Maximize food & beverage revenue by understanding market dynamics.
• Drive brand strategy and operational standards across the hotel.

Skills

Leadership

Detail orientation

Team motivation

Market awareness

Health and Safety knowledge

Job description

OPERATIONS MANAGER – MALMAISON, COMPETITIVE SALARY

Rate of Pay / Hours - 45 hours per week, Competitive Salary

Type of Contract - Full-Time, permanent

Location - Malmaison Oxford

Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding brand standards or having a strong P&L. We want someone who will look after the team and develop them to deliver celebrity service.

You will be within 12 months (or less) of running your own hotel and eager to join a brand that offers you the opportunity to shine.

In this Operations Manager role, your attention to detail will help you excel. You will love leading and motivating your team, and driving the brand strategy across all elements of the business, setting Malmaison apart as a preferred employer and destination to stay, eat, and drink.

You will understand the market and know how to maximize F&B revenue by considering the bigger picture. Managing the detail through your department managers and team will be second nature, and leading from the front by setting an example is something you are accustomed to.

Ideally, you will have experience managing large teams and possess a solid knowledge of food and drink in a similar-sized property; however, this isn’t a deal breaker.

A good understanding of Health and Safety is beneficial, as is experience implementing E-Learning programs for teams.

Interested? Click Apply Now

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs supporting your career development.
• High Street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical from £5/month.
• Referral schemes paying up to £1500 for successful employee referrals.
• A decent uniform that looks professional.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• Wagestream – instant access to earned wages, financial tips, and savings options.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme – confidential advice 24/7 for you and your family.

Post-probation benefits include:

• Private Medical Healthcare
• Bonus plan based on KPIs
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% renewable electricity, mainly from UK wind farms
• Recycling at least 70% of hotel waste, driven by staff efforts and sustainability projects
• Chemical-free cleaning in bedrooms and public areas, enzyme-based eco-friendly kitchen systems
• Volunteer days for sustainable charities, paid in full

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.