Operations Manager, Malmaison

Malmaison & Hotel du Vin; Belfast City District; On-site; GBP 36,000 - 38,000; Full time

Job summary

Malmaison Belfast is seeking an Operations Manager to lead daily hotel operations and develop a high-performing team. You will drive celebrity service standards while motivating department managers across Front Office, Housekeeping, F&B and Guest Services to deliver memorable guest experiences.

With an eye for revenue and brand strategy, you will work closely with the General Manager to maximise performance and set the example from the front, positioning Malmaison as a preferred destination to

Responsibilities

• Lead and motivate the hotel team while driving the brand strategy and delivering celebrity service.
• Manage the detail through department managers to set the example and drive performance.
• Oversee day-to-day operations across Front Office, Housekeeping, Food & Beverage and Guest Services.
• Maintain high service standards and ensure every guest has a memorable experience.

Job description

OPERATIONS MANAGER – MALMAISON, COMPETITIVE SALARY

£36k - £38k / 45hr per week

Full Time

Malmaison Hotel Belfast

Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service.

You will be 18 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine.

In this Operations Manager role your eye for detail will help you excel, you will love leading and motivating your team and you will be driving the brand strategy in all elements of the business setting Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.

You will know the market and understand how to maximise revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.

Working closely with the General Manager and departmental leaders, you will oversee day to day operations across key hotel departments including Front Office, Housekeeping, Food and Beverage and Guest Services. You will play a key role in maintaining high service standards, supporting our team and ensuring every guest receives a memorable experience.