Operations Manager - London

Ward Security; Greater London; Hybrid; GBP 43,000 - 58,000; Full time

Job summary

Ward Security is seeking an experienced Security Operations Manager to provide operational leadership across our security portfolio in Central London. The role focuses on supporting site teams, driving high standards and ensuring compliant, well-managed operations.

You will oversee day-to-day security operations, provide guidance to Security Managers and Supervisors, conduct site visits and risk assessments, and maintain accurate documentation and reporting for clients and management.

Qualifications

• Previous experience in a security management or operations management role.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent organisational and communication skills.
• Ability to manage multiple sites, priorities and competing demands.
• Good knowledge of Microsoft Office and operational reporting systems.

Responsibilities

• Oversee day-to-day security operations across an assigned portfolio.
• Provide advice, guidance and support to Security Managers and Supervisors.
• Conduct regular site visits and meaningful security audits.
• Monitor compliance, training, audits and site requirements, including Dayforce.
• Complete and review operational and security risk assessments, ensuring appropriate controls are in place.
• Identify operational risks and ensure corrective actions are followed through to completion.
• Ensure site documentation, AI’s, SOPs, risk assessments and operational records are accurate and up to date.
• Monitor service delivery and identify opportunities to improve operational performance.
• Support new site mobilisations, contract changes and operational transitions.
• Prepare reports and operational information for client and management meetings.
• Build strong working relationships with clients, site teams and internal departments.
• Monitor staffing, performance and operational requirements across the portfolio.
• Provide operational leadership and support during incidents, emergencies and other issues when required.
• Ensure operational, Health & Safety and compliance standards are consistently maintained.

Skills

Security management

Operational leadership

Risk assessment

Compliance knowledge

Audit coordination

Client communication

Microsoft Office

Education

IOSH qualification

Tools

Microsoft Office

Operational reporting systems

Job description

Are you an experienced security professional who thrives on keeping operations running smoothly across multiple sites?

We’re looking for a Security Operations Manager to provide operational leadership, support and oversight across our security portfolio. This is a key role for someone who enjoys being visible, solving problems, supporting site teams and driving consistently high standards.

You’ll work closely with Security Managers, Supervisors, clients and internal teams, helping to ensure our sites remain compliant, well‑managed and operationally effective.

What you’ll be doing

• Oversee day-to-day security operations across an assigned portfolio.
• Provide advice, guidance and support to Security Managers and Supervisors.
• Conduct regular site visits and meaningful security audits.
• Monitor compliance, training, audits and site requirements, including Dayforce.
• Complete and review operational and security risk assessments, ensuring appropriate controls are in place.
• Identify operational risks and ensure corrective actions are followed through to completion.
• Ensure site documentation, AI’s, SOPs, risk assessments and operational records are accurate and up to date.
• Monitor service delivery and identify opportunities to improve operational performance.
• Support new site mobilisations, contract changes and operational transitions.
• Prepare reports and operational information for client and management meetings.
• Build strong working relationships with clients, site teams and internal departments.
• Monitor staffing, performance and operational requirements across the portfolio.
• Provide operational leadership and support during incidents, emergencies and other issues when required.
• Ensure operational, Health & Safety and compliance standards are consistently maintained.

Job Title: Operations Manager

Location: Central London

Salary: £50,000 per annum

Hours:Monday to Friday

What we’re looking for

We're looking for someone who combines strong security knowledge with confident operational leadership.

You’ll ideally have:

• Previous experience in a security management or operations management role.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent organisational and communication skills.
• The ability to manage multiple sites, priorities and competing demands.
• Confidence working with clients, managers and operational teams.
• Good knowledge of Microsoft Office and operational reporting systems.
• IOSH qualification – desirable.
• A proactive approach and the ability to identify issues before they become problems.

Why this role matters

This is more than a role focused on monitoring sites. You’ll be a key operational point of support, helping Security Managers and site teams overcome challenges, improve standards and deliver an excellent service to our clients.

Flexibility is key

This role requires a flexible approach to working hours to meet the needs of the operational portfolio. Regular site visits will be expected, along with attendance at meetings and operational issues outside standard working hours when required.

Some out-of-hours support may also be required depending on operational needs.

Ready for your next challenge?

If you’re an experienced security professional who is organised, solutions-focused and confident taking ownership, we’d love to hear from you.