Operations Support Manager - London Nights

Team Ward; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Uniform

SIA Licensing savings

Cycle to Work

Pension

Life Assurance

Wellbeing programmes

Job summary

Ward Security is seeking an experienced Night Operations Manager to own security operations across London during night shifts. You will lead Security Managers, Supervisors and Officers, visiting sites, identifying risks, and ensuring high service standards 24/7.

You will oversee audits, risk assessments and incident management, providing decisive leadership and robust reporting to clients. The role requires a UK driving licence and strong knowledge of security operations and compliance.

Qualifications

• Experience in security management or security operations.
• Experience overseeing security teams during night operations.
• Full, valid UK manual driving licence.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent incident management and problem-solving skills.
• Ability to manage multiple sites and priorities.
• Confidence making independent decisions during out-of-hours operations.
• Strong leadership, communication and organisational skills.
• IOSH qualification is preferred.

Responsibilities

• Oversee night security operations across London.
• Conduct regular night-time site visits, audits and inspections.
• Provide leadership, coaching and guidance to security staff.
• Act as primary escalation point for out-of-hours incidents.
• Monitor staffing, attendance, post coverage and requirements.
• Ensure SOPs, risk assessments and client requirements are followed.
• Complete night audits and close actions.
• Review and complete security and operational risk assessments.
• Identify operational risks and implement corrective actions.
• Support incident management and emergency situations.
• Report incidents, risks and issues to stakeholders.
• Maintain communication between night and day operations.
• Provide regular operational reports on incidents and staffing.
• Support new mobilisations, contract changes and projects.
• Maintain health & safety compliance and professionalism.
• Develop and coach night teams.

Skills

Night operations leadership

Security operations

Incident management

Staffing oversight

Microsoft Office

Dayforce

Communication

Driving licence

Tools

Dayforce

Microsoft Office

Job description

Are you an experienced security professional who thrives in a fast-paced, out-of-hours environment and has the confidence to make critical decisions and provide effective leadership throughout the night?

We are looking for an experienced Night Operations Manager to take ownership of operational standards across our London security portfolio during night operations.

This is a high-impact role where you will be the key operational point of escalation out of hours, providing leadership, support and guidance to Security Managers, Supervisors and Security Officers. You will be visible across our sites, identifying risks, resolving operational challenges and ensuring our clients receive consistently high standards of service throughout the night.

What You'll Be Doing

As Night Operations Manager, you will:

• Oversee and support night security operations across London.
• Conduct regular night-time site visits, audits and inspections.
• Provide leadership, coaching and guidance to Security Managers, Supervisors and Security Officers.
• Act as the primary operational escalation point for out-of-hours incidents and security concerns.
• Monitor staffing, attendance, post coverage and operational requirements.
• Ensure Assignment Instructions, SOPs, risk assessments and client requirements are consistently followed.
• Monitor Dayforce training, compliance and other operational requirements.
• Complete meaningful night audits, ensuring actions are recorded, followed up and closed.
• Review and complete security and operational risk assessments.
• Identify operational risks and ensure appropriate corrective actions are implemented.
• Support incident management, investigations and emergency situations.
• Ensure incidents, risks and operational issues are accurately reported and escalated.
• Maintain strong communication and continuity between night and day operations.
• Provide regular operational reports covering incidents, staffing, risks and key areas requiring attention.
• Support new mobilisations, contract changes and operational projects.
• Maintain high standards of Health & Safety, compliance and professionalism.
• Develop and coach night teams to improve performance and service delivery.
• Cover the Annual Leave of the opposite Operations Manager when required.

Job Title: Nights Operations Manager

Location: Central London

Salary: £45,000 per annum

Hours: 42 hours per week, including bank holidays

Annual Leave: 25 days

What We're Looking For

We're looking for someone who combines strong security knowledge with confident operational leadership.

You will ideally have:

• Previous experience in a security management, supervisory or security operations role.
• Experience overseeing security teams during night operations.
• A full, valid UK manual driving licence.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent incident management and problem-solving skills.
• The ability to manage multiple sites and competing priorities.
• Confidence making independent decisions during out-of-hours operations.
• Strong leadership, communication and organisational skills.
• A professional approach and the ability to build positive relationships with clients, management and site teams.
• Good working knowledge of Microsoft Office, Dayforce and operational reporting systems.
• IOSH qualification is preferred.

Why This Role?

This isn't a role where you'll simply manage from behind a desk.

You'll be out in the operation, visiting sites, supporting teams, identifying issues and driving improvements. You'll have the opportunity to influence standards across a diverse London portfolio and play a key role in ensuring our operations remain safe, compliant and client-focused 24/7.

If you're a decisive, visible and hands-on security leader who takes pride in operational excellence, we'd like to hear from you.

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.