Operations Manager (HR and Business Process)

Proforest; Oxford; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Join Proforest as an Operations Manager to enhance our mission-driven organization. In this pivotal role based in Oxford, you'll improve HR operations and business processes, ensuring collaboration and compliance as we progress towards sustainable agricultural practices. Embrace the opportunity to work in a diverse team committed to making a global impact.

Benefits

25 days annual leave plus public holidays

Pension contribution up to 8%

Support for learning and development

Life and income protection insurance

Qualifications

• Proven track record in effective people policy and guidance.
• Ability to synthesize complex information for implementation.
• Excellent communication skills for collaboration with stakeholders.

Responsibilities

• Coordinate the development of HR policies and support line managers.
• Lead initiatives to streamline processes and manage change.
• Oversee office management and facilities coordination.

Skills

Communication

Collaboration

Data analysis

Process improvement

Education

Strong HR operations background

Experience in operations management

Tools

Excel

Job description

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Company Description

This is an exciting opportunity for a highly organized, people oriented and process-focused Operations Manager who wants to work in a growing, mission-driven organisation and join a global collaborative team that is working at the forefront of responsible sourcing and production of agricultural commodities around the world.

Proforest is a mission-driven organisation with a 20+ year track record of supporting the transition to sustainable production and sourcing of agricultural and forest commodities. We are a not-for-profit group with a global presence across Latin America, Africa, Europe and Southeast Asia, and work with governments, the private sector and civil society to deliver positive outcomes for people, nature and climate in the places agricultural commodities are produced.

As we expand our reach and impact, we are strengthening our people policies and business processes to better support our staff and operations across the organisation. We are building structures, operational frameworks, policies and procedures that are practical, values-led and scalable for the organisational growth.

Job Description

The successful candidate will be excited to work at the intersection of people, business process and purpose. You will be ready to help a growing organisation to mature its internal foundations, bring clarity and structure to evolving operations, supporting cross team collaboration to achieve Proforest's purpose.

This role will support Operations Director to oversee the operations functions for the European region, including HR operations, business process, legal compliance, office and facilities management. You will be responsible for designing, implementing and maintaining policies, procedures and guidance to meet organisation goals.

You will focus on the operations of the European region but also have the opportunity to work as a member of global HR or operations working groups to align on global policies and collaborate on global initiatives.

Key responsibilities include:

HR

• Coordinate the development and maintenance of clear HR policies, procedures and systems, ensuring they are up to date and fit for purpose; Support line managers in understanding and applying HR policies consistently

• Improve and embed professional development tools and processes (e.g. annual review, progression frameworks), working closely with the training lead and senior management team

• Co-ordinate talent review processes and input to compensation committee, ensuring clarity and transparency in reward systems

• Manage staff engagement survey process, analyse and communicate results

• Support employee relationship, engagement and talent planning in partnership with the HR business partner

• Provide oversight of the HR work plan, budget and activities

Business process

• Lead the initiatives to streamline workflows across functions and support change management across teams

Legal compliance and governance

• Manage institutional contracts and governance documentation in line with statutory requirements and internal policies.
• Support the development of institutional policies that strengthen governance and ensure accountability across the organisation

Office and facilities management

• Oversee office and facilities coordination and provide line management to the Office Manager

Qualifications

You'll be passionate about what we do and, you'll thrive in an evolving and complex organisation. This role is ideal for someone who enjoys systematising processes and bringing clarity to ambiguity.

You are likely to have either:

• a strong people/HR operations background and are looking to broaden into wider business operational areas, or

• a strong operations management background that includes responsibilities for HR functions

You will also have:

Essential:

• A proven track record in creating effective people policy, procedures and guidance documents

• Strong ability to synthesise complex information into coherent and clear implementation actions for a wide audience

• The ability to balance proactively driving process improvement while effectively engaging employees

• Excellent and adaptable communication skills, with ability to build and deepen collaborative relationships with key stakeholders

• Fluency in English is important to work across all of our operating regions

• Skilled with data and systems

• Good Excel skills

Desirable:

• Experience working in a consultancy style business

• Experience working in a global organisation

• Experience delivering internal training

• HR experience, specifically in progression frameworks, HR policy, induction process, reward and payroll

• Experience managing contracts and compliance

• Experience in other areas of operational management

Additional Information

Why should you work for us?

This role will give you the opportunity to be part of a global organisation with a shared vision, working in offices across 8 countries with staff from more than 17 countries, speaking more than 40 languages. We also provide a competitive benefits package:

• We offer 25 days plus public holidays (with an extra 2 days the following year should you take your well earnt holiday within the year)

• We contribute to your pension (up to 8%)

• We support learning and development with a dedicated team to help you achieve your goals; we provide access to training for knowledge and competency skills

• Life insurance and income protection insurance

• We organize regular in-person team gatherings, regional and international knowledge exchanges and social events.

Key information

Location: Oxford, please note we are in the centre of Oxford where there is no parking onsite.

Salary: £50,000- £55,000 per annum depending on skills and experience

Closing date: 15th of July. Please note 1st interviews will be held over MS Teams w/c 28th July and 2nd, in person (if possible) on the 4th and 5th of August.

Working hours: Full time (Monday to Friday), we will consider applications from those wishing to work 4 days per week.

Hybrid working: Proforest operates on a hybrid basis. We encourage staff to attend the office to maximise interactions with colleagues and encourage collaboration but also appreciate individual circumstances and preferences. We ask that you attend the office at minimum of twice a week and are happy to explore flexible working options.

We are committed to supporting diversity throughout Proforest globally, ensuring an inclusive environment where all individuals can thrive and therefore welcome applications from all.