Operations Manager - Event Security (OVO Hydro)

SecuriGroup; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Job summary

SGL is seeking an experienced Security Operations Manager to join our events team at Glasgow’s OVO Hydro, part of the SEC. This role focuses on delivering safe, high-quality security and guest experiences through leadership of security, stewarding and crowd management teams.

You will shape our approach, strengthen client relationships and uphold our values of Loyalty, Integrity and Professionalism while working with the Senior Leadership Team to set new benchmarks in event security.

Qualifications

• Proven experience in a security or events leadership role.

Responsibilities

• Plan, prepare, organise and deliver stewarding elements at events.
• Lead and coach Senior Supervisors and stewarding teams.
• Ensure adequate resources through scheduling and management.
• Oversee high-quality, safe event operations and client communication.
• Maintain compliance across systems and documentation.
• Drive workforce management and recruitment in collaboration with the events team.

Skills

Security operations

People management

Data analysis

Budgeting

Scheduling

Client relations

MS Office

Education

SIA Door Supervisor licence

Level 4 Spectator Safety Management

Level 5 Crowd Safety Management

IOSH qualification

Tools

Microsoft Office

Job description

SGL is looking for an experienced Security Operations Manager to join our events team at

Glasgow's iconic OVO Hydro, which is part of the Scottish Event Campus (SEC).As an Operations Manager, you'll play a pivotal role in shaping our approach. Working aspartof our Operations team, you'll enhance client relationships, lead on event delivery, andensure the highest levels of safety and service across security, stewarding, and crowdmanagement.

This exciting role puts you at the heart of some of the UK's most high-profile and memorableevents, whilst leading and motivating teams to deliver an exceptional safety and guestexperience. You'll play a key role in upholding our values of Loyalty, Integrity, andProfessionalism at all times.

This is an outstanding opportunity to be part of a business setting new benchmarks in eventsecurity, while also developing your career with the support of our Senior Leadership Teamand the resources of an industry leading organisation.

We are committed to delivering outstanding service while supporting the growth andwellbeing of our people. As an inclusive employer, we celebrate diversity and provide equalopportunities for all. We believe in developing our staff through continuous learning andrecognition, ensuring everyone has the opportunity to thrive.

What You Will Be Doing

• Responsible for the planning, preparation, organisation, management and delivery ofthe stewarding element at each event.
• Leading. coaching and supporting Senior Supervisors, Supervisors and the widerstewarding teams.
• Working closely with scheduling and management team to collectively ensureadequate resources.
• Leading event operations where required, ensuring the delivery of high-quality andsafe outcomes.
• Ensuring the event teams operate to the highest levels of standards throughout.
• Managing accurate and timely event invoicing.
• Taking full accountability for workforce management, covering the completeemployee lifecycle.
• Driving recruitment activity in partnership with the wider events team.
• Maintaining compliance across all systems, processes, and operationaldocumentation.
• Ensuring fast, clear, and professional communication with clients, partners, andteams.
• Ensure that staff are adequately trained for allocated positions, attend meetingspertaining to events and areas of contractual ownership, as assigned by the ContractManager.
• Utilising technology platforms to analyse and trend performance data identifyingareas of improvement.

What We Need From You

• Proven experience in a similar role within the security or events industry.
• A valid SIA Door Supervisor licence (minimum requirement).
• Level 4 Spectator Safety Management or level 5 Crowd Safety management.
• IOSH or a willingness to undertake.
• Knowledge and operational experience across a variety of live entertainment types.
• Attention to detail with high levels of accuracy.
• Strong commercial and financial awareness.
• Confidence in analysing data and turning insights into actions.
• Proven ability to build strong working relationships with clients, partners, andauthorities.
• Demonstrated experience in managing people at multiple levels.
• Proficient with the Microsoft Office suite.

What We Will Do For You

• Continuous Learning: Access to tailored training programs, workshops and experiences toenhance your skills and stay updated with the latest security trends.
• Growth Opportunities: Pathways for career progression and new challenges within ourorganisation, fostering a culture of growth and advancement.
• Performance Recognition: Acknowledgement of your achievements and outstandingperformance through various recognition programs, creating a positive and motivating workenvironment.
• Supportive Leadership: Guidance, mentorship, and resources from our committedleadership team to support your success and help you thrive in your role.