Operations Supervisor – London (6 Month Fixed-Term Contract)

Showsec International; Greater London; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Salary 31,895 pro rata

40 hours/week

Holiday entitlement 24 days + 8 PH + b

Birthday day off (pro rata)

Pension contributions 5% (Royal London

Holiday payment 2% of annual salary

BUPA private medical

Employee Assistance Programme

Long service reward

London housing allowance £750/month

Job summary

Showsec International in London seeks an Operations Supervisor for a 6-month fixed-term contract. You will lead security operations at events, manage the casual workforce, and ensure delivery of operational excellence in line with client expectations.

The role requires proven security experience, supervisory background, and strong liaison with clients. You will coordinate inductions, briefings, and incident responses, while maintaining budgets and reporting using MS Office tools.

Qualifications

• Right to work in the UK.
• Maths GCSE or equivalent (C or above).
• English GCSE or equivalent (C or above).
• Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word.
• Experience of client management & operational excellence.
• SIA Licence - Door Supervisor.

Responsibilities

• Lead high-quality operations at Showsec events by managing the casual workforce.
• Deliver inductions, briefings, coaching and debriefings for casual workers.
• Lead security operations to ensure safety and client satisfaction.
• Plan and coordinate incident responses for events.
• Control the security operations budget and document processes.
• Utilise knowledge of access control systems, CCTV and investigations.
• Develop work schedules and monitor personnel performance.
• Create client-facing documentation and quotes for staff provision.
• Complete accurate pre- and post-event documentation including risk assessments.
• Support the Area Manager in client relationships and performance reviews.
• Maintain relationships with the Area Manager and clients.
• Be proficient with Microsoft Office and IT systems (Smartg8, JotForm).
• Record shifts in the booking module and respond promptly to communications.
• Manage staffing standards in line with company values.
• Conduct investigation meetings with casual staff.
• Identify training needs with Training department to progress staff.
• Foster a professional mentoring relationship with casual workforce.
• Balance operational and administrative hours and workload.
• Maintain confidentiality and professional conduct at all levels.
• Facilitate communication between support services and staff.
• Perform any other reasonable duties as requested

Skills

Staff management

Security supervision

Event operations

Budget management

MS Office

Access control

CCTV

Client management

Education

Maths GCSE or equivalent

English GCSE or equivalent

SIA Licence - Door Supervisor

Tools

MS Office

Job description

Operations Supervisor - London (6 Month Fixed-Term Contract)

You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor. To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies. You will maintain a secure work environment. Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of the London's most prestigious venues.

You will be the initial point of contact for all operational matters. Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes.

What Showsec can offer you

• Salary of 31,895 (pro rata)
• 40 hours a week
• 24 days holiday + 8 days public holiday + your birthday day off (pro rata)
• Employer pension contributions of 5% (Royal London)
• Additional "holiday payment" equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through our Employee Assistance Programme
• Long service recognition reward
• Monthly housing allowance of £750 (London only)

*Upon successful completion of probationary period

What you will be doing

• Lead provision of high-quality operations at Showsec events by managing the casual workforce
• Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
• Lead security operations at events to ensure they are safe, efficient and in line with client expectations
• Planning for and coordinating the response to any incidents for specific events
• Controlling the security operations budget, monitoring expenses, and documenting processes
• Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
• Develop work schedules, allocate tasks, and monitor personnel performance
• Create client facing documentation including financial quotes for staff provision
• Complete accurate and timely pre and post event documentation including incident reports and risk assessments
• Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
• Maintain a good working relationship with the Area Manager and keeping them updated
• Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and JotForm)
• Accurately record on the booking module, including shift changes in a timely manner
• Respond to all communications promptly, where reasonably practicable
• Manage staffing standards in line with our values including conduct and performance, health and safety, and welfare
• Conduct investigation meetings with casual members of staff
• Develop your team by identifying training needs in conjunction with the Training department to prepare them for progression
• Create a professional mentoring relationship with the casual workforce
• Effectively manage your agreed split of operational and administrative hours and workload
• Always conduct yourself in a professional manner, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
• Proactively support communication between support services and the casual workforce
• Any other reasonable duties as requested

What we need from you

• What we need from you? Right to work in the UK**
• Maths GCSE or equivalent (C or above )**
• English GCSE or equivalent (C or above )**
• Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
• Experience of client management & operational excellence
• SIA Licence - Door Supervisor**

Criteria marked ** will need to be evidenced at the interview.

Desirable Criteria

• UK Driving Licence
• CCTV Licence
• Close Protection Licence
• L3 Certificate in Spectator Safety
• L5 Aware in Crowd Management or equivalent
• FREC 3 or FPOS First Aid Qualification
• Higher level education i.e. A Level, Diploma, Degree
• IOSH Managing Safely

Internal Essential Criteria

• Showsec Supervisor Training
• Showsec Head of Security Training