Operations Manager - Contracts & Customer Delivery

Your Recruiters Limited; Flecknoe; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Car allowance

Profit Related Pay

Pension

Career progression

Job summary

Your Recruiters Limited in Rugby, Warwickshire, is seeking an experienced Operations Manager to take ownership of the day-to-day operational function and lead a small team to deliver a high standard of service.

You will manage three Operations Administrators, overseeing workflows and ensuring contracts progress smoothly from award to completion while continuously improving efficiency and customer experience. This role requires hands-on leadership and strong communication with senior management.

Qualifications

• Strong people management experience, with the ability to lead, motivate and develop a team.
• Experience within a contract or project-led operational environment.
• A good understanding of the journey from a contract being awarded through to successful delivery and completion.
• Experience of reviewing and improving operational processes and procedures.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence dealing directly with customers and building strong working relationships.
• A proactive approach to customer service, including following up after completion and gathering feedback.
• The ability to identify problems, introduce practical solutions and ensure improvements are followed through.
• Strong communication skills and the confidence to work closely with senior management.
• A hands-on approach – someone who is comfortable getting involved rather than simply managing from a distance.

Responsibilities

• Managing, supporting and developing a team of three Operations Administrators.
• Overseeing day-to-day workflow, priorities and workloads across the team.
• Ensuring contracts progress smoothly from award through to completion.
• Reviewing existing processes and identifying opportunities to improve efficiency.
• Implementing new procedures and ways of working across the operational function.
• Creating greater structure, accountability and consistency within the team.
• Working closely with the Managing Director and other areas of the business.
• Maintaining regular communication with customers throughout the delivery of contracts.
• Proactively contacting customers following completion to gather feedback and ensure they are happy with the service received.
• Identifying recurring issues or areas for improvement and putting solutions in place.
• Ensuring communication between customers, operations and the wider business is clear and effective.
• Helping to continually improve the overall customer experience.
• Monitoring performance and ensuring consistently high standards are maintained.

Skills

People management

Customer relationships

Organisational skills

Communication

Problem solving

Job description

Your Recruiters Limited in Rugby, Warwickshire, is seeking an experienced Operations Manager to take ownership of the day-to-day operational function and lead a small team to deliver a high standard of service.

You will manage three Operations Administrators, overseeing workflows and ensuring contracts progress smoothly from award to completion while continuously improving efficiency and customer experience. This role requires hands-on leadership and strong communication with senior management.